Upload limit / canister change problem

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Displaying 1 to 20 of 27 matches.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Thu Jan 17, 2013 12:55AM
Hi everyone,

I'm exclusive vector and photo contributor since May 2010. I have big problem, only 18/168 upload limit for photos. I called support and they did nothing. I emailed twice but problem wasn't solved.

What am I supposed to do to be treated as an exclusive? Who can help me to solve the problem?
Remember, we had new way communication  between IS and contributors. Let's use it.
All I want is to have upload limit as an exclusive, not like non exclusive.

I'm looking forward to hear from someone from support

Thank you!

(Edited on 2013-01-23 04:37:29 by kelvinjay)
theasis
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Jan 17, 2013 2:50AM
Posted By grki:
What am I supposed to do to be treated as an exclusive?

Same as last time you asked this in the forums. Exclusives have an upload advantage after they reach the bronze canister stage, at 250 photo downloads. Once you get there you should have a lot more upload slots.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Thu Jan 17, 2013 4:55AM
I have more than 250 DL of photo
theasis
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Jan 17, 2013 5:11AM
Posted By grki:
I have more than 250 DL of photo

Did you just pass 250 recently? It can take a few days for the canister to turn to bronze, I believe.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Thu Jan 17, 2013 5:50AM
It's already 4th day.
alanphillips
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Thu Jan 17, 2013 6:41AM
It seems these changes to cannister colour are taking longer than "normal" at the moment. I passed 2500 dls ten days ago and am still bronze, and my upload limit has not changed. I guess we need to be more patient than usual these days.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Thu Jan 17, 2013 8:47AM
Or we need to talk about it more? Maybe someone will hear us.
Drbouz
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Thu Jan 17, 2013 3:28PM
canister colors/levels are changed manually from time to time, not automatically. that was the answer i was given from support. (patience).
svetikd
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 4:13AM

I am in the similar situation. I've reached 25 000 dl on november 30, but my canister is still gold and number of slots is the same (120).


I am waiting almost 2 months!? I have never had such expirience with previous levels. Support told me to wait and i am waiting, but how much longer? While I know that some friend of mine got canister changed like in a couple of days.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloads
Posted Mon Jan 21, 2013 4:32AM
My canister changed today, after 7 days I recahed enough for next.  It looks like change of canister is not automaticaly process, but support emailed me that it is. What is going on here?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Mon Jan 21, 2013 5:27AM

Posted By svetikd:

I am in the similar situation. I've reached 25 000 dl on november 30, but my canister is still gold and number of slots is the same (120).


I am waiting almost 2 months!? I have never had such expirience with previous levels. Support told me to wait and i am waiting, but how much longer? While I know that some friend of mine got canister changed like in a couple of days.


Canister changes have usually taken a few days to update, once the contributor reaches whatever new level. My understanding was that this was an automatic process, but this was just an assumption. I've added this issue to the bug thread and will see if I can find out what's happening here.
svetikd
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 5:53AM
Thank you, Kelvin!
alanphillips
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 6:15AM
For what its worth I can tell you that my canister changed today, 14 days after I had reached 2500 dls. Not complaining or anything, just saying.

(Edited on 2013-01-21 06:17:11 by alanphillips)
svetikd
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 6:27AM
Maybe Kelvin's magic worked? smile

(Edited on 2013-01-21 06:27:45 by svetikd)
alanphillips
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 6:32AM
Posted By svetikd:
Maybe Kelvin's magic worked? smile

(Edited on 2013-01-21 06:27:45 by svetikd)

Did you send him the $100 fee?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Mon Jan 21, 2013 6:35AM
Yeah, no cash, no canister, now pay up!
svetikd
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Jan 21, 2013 6:50AM
Ooops... How much is for diamond?
FurmanAnna
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Mon Jan 28, 2013 3:48AM

I've reached 10000 dls on January 11, but my canister is still silver and number of slots is the same .


I guess  that not so many contributors reaching new canister level every day, so its  shouldnt be so big problem for support changing a canister level?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Mon Jan 28, 2013 6:02AM

Posted By FurmanAnna:

I've reached 10000 dls on January 11, but my canister is still silver and number of slots is the same .


I guess  that not so many contributors reaching new canister level every day, so its  shouldnt be so big problem for support changing a canister level?


Congrats on hitting gold.

The people who asked earlier in the thread about their canisters appear to now all have their newer, higher, shinier ones, so being patient does work. As far as I know, it's not something that Contributor Relations can adjust manually, but you're free to open a support ticket and ask.

(Edited on 2013-01-28 06:03:51 by kelvinjay)
FurmanAnna
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Mon Jan 28, 2013 7:43AM
Posted By kelvinjay:


Posted By FurmanAnna:

I've reached 10000 dls on January 11, but my canister is still silver and number of slots is the same .


I guess  that not so many contributors reaching new canister level every day, so its  shouldnt be so big problem for support changing a canister level?



Congrats on hitting gold. smile

The people who asked earlier in the thread about their canisters appear to now all have their newer, higher, shinier ones, so being patient does work. As far as I know, it's not something that Contributor Relations can adjust manually, but you're free to open a support ticket and ask.

(Edited on 2013-01-28 06:03:51 by kelvinjay)


Thank you ^)


I ve already opened the ticket about 2 weeks ago....
This thread has been locked.
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