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EL sale royalty not added

Displaying 1 to 9 of 9 matches.
DanielBendjy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Jan 25, 2013 8:33AM

I just got a EL sale for $93 but my balance only moved around $7 which maybe unrelated ie PP or Getty. Also I'm used to seeing the yellow EL bar go up automatically in the stats but this doesn't show yet. This is the file: 18031557


 
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Fri Jan 25, 2013 8:46AM
There's an acknowledged issue with EL stats, as noted here:

JANUARY: BUG REPORTS - READ THIS BEFORE YOU START A NEW THREAD

EL sales data not showing on the usual EL page - partly fixed but still does not appear on license_earnings.php page. Details here. 12SEP12 KJ

Others have reported delays in the yellow bar appearing too.
DanielBendjy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Jan 25, 2013 8:53AM
Thank you for pointing this out. I should have looked this up first. This known issue doesn't mention the balance not being adjusted properly, is this a possibly new issue?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Fri Jan 25, 2013 9:09AM

Posted By DanielBendjy:
Thank you for pointing this out. I should have looked this up first. This known issue doesn't mention the balance not being adjusted properly, is this a possibly new issue?


Possibly. Just be sure, this was a proper EL wasn't it and not just a legal guarantee one?
DanielBendjy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Jan 25, 2013 9:14AM
Yes, unlimited reproduction/print run for $93.00
DanielBendjy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Jan 25, 2013 9:19AM
Just noticed something interesting, the sale time is 11:21 AM mtn time which is about 2 hours ahead.... Since then I've gotten regular sales which time stamp is accurate. This could be the explanation, I'll just see if the money comes in at that time.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Fri Jan 25, 2013 10:19AM
Great - please do let us know what happens. Any more details we can have on such quirky behaviour may help to pin down what the issue is.
DanielBendjy
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Jan 25, 2013 2:49PM
Ok false alarm, the sale was a regular license that was posted a little later and I mistakenly took an older EL with a similar date for it. I apologies for the trouble, everything is under control
IvanJekic
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Fri Jan 25, 2013 3:39PM
I just checked my EL stats and on one image I have several ELs listed as no.1, 2, 3 for pay as you go licenses. Under no. 3. there is 0.00$ listed?!

What 0.00$ means for an EL? Why is it listed at all if it's 0$?
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