Refunds & the 10 free credits

Displaying 1 to 15 of 15 matches.
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Jan 30, 2013 1:18AM

Hi,

I have experienced many $3 refunds. Actually it seems all recent $3 sales are refunded within a few days. Recently I have had more refunds than during the whole time I have been on iStock.

I think this might be related to the 10 free credits which newly registered users get (my royalty level is 30%). This might turn out to be a problem as anyone registering an account could get a file for free, ask for refund, then get another file etc.

Before contacting support I would like to ask if anyone else has noticed such pattern in refunds?
miljko
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Jan 30, 2013 2:55AM
Hello!
I have a big problem with the 10 credits refunds. I think that someone is following my portfolio, and every time when I upload a new photos with specific kw (lingerie, or something like that) always someone buys the whole series. Sales are always for 10 credits and after a few days my money are refunded. I had more than 100 sales of that kind in previous two or three months

Obviously it is a buyer who doing this with intention, probably with a fake credit cards or with some coupons.


I sent the ticket to support. Since it is now very clear pattern, buying at the same time, I can predict when such purchase will happend. So I wrote to support, write "I'm sent the file," then "it is now approved", "now appears in the portfolio, and tonight will be purchased," and however, I only received a generic response, and I have the impression that the support does not want to solves this or even to read the ticket.


I'am afraid that these pictures can appear somewhere in a context that is against that what the model sign of the MR. Who is responsible in this case??


 

(Edited on 2013-01-30 03:01:09 by miljko)
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Jan 30, 2013 3:25AM
Posted By miljko:

I think that someone is following my portfolio, and every time when I upload a new photos with specific kw (lingerie, or something like that)

I confirm that these refunds are mainly for files with a seductive context.
grki
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsMember has had a File Of The Week.
Posted Wed Jan 30, 2013 3:28AM
I have same problem only with 8 credits vectors. Always I have $ 2.40 refund and it's probably from 10 free credits. I'm talking about more than 60 refunds of $2.40.


 

(Edited on 2013-01-30 03:28:52 by grki)
pixelfit
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusiveMember has had a File Of The Week.
Posted Wed Jan 30, 2013 3:34AM
A believe that Istock are not just givig so easy refund especially to new users. The priority is for the big ones.


Here some "personal" experience. Almost two years ago I worked for agency, which was regular client here (I belive they are not anymore for some reasons) and once one of the files that a colleague downloaded was broken. He find this out on the next day because he was downloading many files and this one he just don't need it for this moment. So he asked just to allow him to download it again, not for refund (there was more than 24 hours from the download)... A month after I remember and ask him what happened, but he told me "nothing happen". I don't remember exactly if there was no response, or just not allowed to download it again, but that's the story.


How I hate this refunds! Glad they are not so many for me so far.

(Edited on 2013-01-30 04:54:02 by pixelfit)
ytwong
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Jan 30, 2013 4:27AM

I don't think it 's related to fake cards, they just want to "recycle" the credits. Buy a series of pictures, refund them without "destory" the files, they can purchase again...  Under the existing refund policy here in IS, they can virtually purchase unlimited amount of pictures with the same credits.


 
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Jan 30, 2013 4:48AM
I do want to see all the theories that people have about refunds so I can eventually debunk them, but it tends to cause more trouble than it's worth to let people run with assumptions in here.

So I will caution people to stay civil, don't expect a huge response to this right away, and most certainly think that there is one single contributor who is going to post in here has all the answers. If things get out of hand and people start losing it in here I wont end the thread with flowers or a summary, I'll just quote this post and lock it. I'm not going to be able to engage you all in here over the next few days so please appreciate that.
JoeGough
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Wed Jan 30, 2013 6:45AM

Please debunk away! I'm not a big fan of conspiracy theories but this one does have a ring of plausibility about it.


Of course, just to add an extra layer of intrigue to the theory, a contributor wishing to game the system could gather friends and family to utilise the free credits available to new customers and use them to download their own files. There's a thing.
zeremski
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Wed Jan 30, 2013 7:59AM
/
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Posted By anchev:

Hi,

I have experienced many $3 refunds. Actually it seems all recent $3 sales are refunded within a few days. Recently I have had more refunds than during the whole time I have been on iStock.

I think this might be related to the 10 free credits which newly registered users get (my royalty level is 30%). This might turn out to be a problem as anyone registering an account could get a file for free, ask for refund, then get another file etc.

Before contacting support I would like to ask if anyone else has noticed such pattern in refunds?



Last month i got 56 mail about refund.How this 10 credit works?When somebody try to sigh in ten times with diferent user and password,that means that the "buyer" now got 100 credits and he can legally take images?


If Istock still gives free credits,that means that frauders can make several usernames and passwords from every public computer(coffe shop,internet caffe) in town,and get hundreds credits.sad

(Edited on 2013-01-30 08:01:09 by zeremski)
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Jan 30, 2013 9:07AM
Posted By zeremski:

If Istock still gives free credits,that means that frauders can make several usernames and passwords from every public computer(coffe shop,internet caffe) in town,and get hundreds credits.


I am worried about that too.
zeremski
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Thu Jan 31, 2013 4:02AM
I just checked all mu refund mail from last year.All refund are between 1.20 to 5,00$,this is from "10 credits free" promotion.It must be.


Then i count my refund mails of last year ,there are more then hundred.When IS realize that image not bought for money,they refund me.This means that my 100 images given for free,for free credits?????


Istock must stop stop this way of promotions!

(Edited on 2013-01-31 04:02:30 by zeremski)
cr8tivguy
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Feb 26, 2013 9:24AM

WOW, a Refund from July 17 2012!!!


How can they have 7 Months and now decide they want a Refund... Really are you F'n Kidding Me!!!


 


We regret to inform you that a refund has been issued for a purchase of your file #12134136:

This is in reference to the file downloaded on July 17, 2012, in the amount of $21.18.

There are a number of reasons why a purchased file may be refunded:
Maulsmasher
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive iStockphoto Videographer
Posted Wed Feb 27, 2013 2:35PM
Posted By cr8tivguy:

WOW, a Refund from July 17 2012!!!


How can they have 7 Months and now decide they want a Refund... Really are you F'n Kidding Me!!!


 


We regret to inform you that a refund has been issued for a purchase of your file #12134136:

This is in reference to the file downloaded on July 17, 2012, in the amount of $21.18.

There are a number of reasons why a purchased file may be refunded:

Is there a time limit on refunds? If not there should be. I would say 30 days tops. I have issues with refunds for digital media in general for obvious reasons. How closley doee/can a agency monitor a refunded file to make sure it isn't used?
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Feb 27, 2013 2:46PM


Posted By Maulsmasher:

Posted By cr8tivguy:

WOW, a Refund from July 17 2012!!!


How can they have 7 Months and now decide they want a Refund... Really are you F'n Kidding Me!!!


 


We regret to inform you that a refund has been issued for a purchase of your file #12134136:

This is in reference to the file downloaded on July 17, 2012, in the amount of $21.18.

There are a number of reasons why a purchased file may be refunded:


Is there a time limit on refunds? If not there should be. I would say 30 days tops. I have issues with refunds for digital media in general for obvious reasons. How closley doee/can a agency monitor a refunded file to make sure it isn't used?

There is a time limit, as the iStockLawyer posted Refunds
wcjohnston
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive iStockphoto Videographer
Posted Wed Feb 27, 2013 4:25PM
/
/I am not in the happy position of having hundreds of images on IS (yet). But I had a refund of an image for the first time a couple of weeks ago. It had just been put on IS and sold, then refunded. Oh well… but then I had another, same subject matter, sold just after it had gone on IS then the next day refunded. Same sale price too. It could be coincidence or it could be a loophole being exploited.
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