FEBRUARY: BUG REPORTS - READ THIS BEFORE STARTING A NEW THREAD

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kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sat Feb 2, 2013 6:50AM
If you have a bug to report, please contact Support directly by opening a support ticket on the Support page. Creating your own support ticket is the best way to get your issue looked into and sorted.
For questions about any paid royalties or refunds - PLEASE CONTACT CONTRIBUTOR RELATIONS


Please see the Reporting Bugs section at the bottom of this post, for more info.

Please stay on topic. Any discussions that digress from bug reporting will be deleted.


FEBRUARY BUG REPORTS:

Sorting by title doesn't sort search results by title. 14FEB13 KJ

Chrome users may see images in the far right column of search results fail to load the loupe preview / thumbnail. Details here. 12FEB13 KJ

Sort by age can mix up some older files with newer files and basically is not sorting by age. e.g. Viewing this contributor's PF sorted by age and going to page 30 (200 images per page) shows many files from 2006 in amongst all the 2009 files. Screen shot here. Those with a pink highlight are from 2006. 06FEB13

Since changes to the lightboxes announced Jan22 here, we have seen 3 bugs reported. 1: Reports of contributors using various browsers losing the ability to scroll with a mouse after adding a file to a lightbox. As the lightbox selection pop up box opens, the scroll bar on the right side of the user's screen vanishes. 2: Since the recent changes, no notice is given if an attempt is made to add a duplicate file, whereas previously a little "Opps..." message appeared. 3: Admins of lightboxes are no longer able to work with lightboxes they are admins of, only the creators can. Reported here 01FEB13 KJ

Contributors cannot apply for exclusivity. More details here 01FEB13



OLDER BUGS:

The links to the Vetta, Agency and Value Collection from the latest uploads page which is linked to from front page just leads to no results. More details here. 24JAN13 KJ

The first click to see the latest editorial photos will often show creative photos too. Page has to be manually refreshed to show the editorial files. Latest editorial files. 30SEP12 KJ Update: Clicking the link above now seems to show only creative and not editorial photos. Refreshing the page does not seem to resolve the issue any longer. 16JAN13 KJ UPDATE: Issue is intermittent, but most times the page is viewed, it shows non editorial files only or a mixture of creative and EUO files. . 03FEB13 KJ

Reports of referral program not providing the stated free credits. See here for details. 31DEC12 KJ

WYSIWYG issues preventing images being posted and hyperlinks being removed if a posts edited. See here and here. 31DEC12

Files appear to be getting resized and ratio not maintained correctly Example here. 29OCT12 KJ

Loupe images appear to be getting fractionally resized, resulting in the thumbnails looking soft compared with the thumbnail shown on the FCUP or downloadable comp. e.g this file looks lower quality in the loupe version. Comparative image here. PSD comparitive layer file here. 05OCT12 KJ

Clicking the option to show active dollar files on the my_uploads page does not show all files in the Value Collection. e.g. searching through the Value Collection and sorting by contributor, I see I have 86 files in the Value Collection, but only 27 show when the active dollar file filter is used. Screen shot. 17SEP12 KJ

EL sales data not showing on the usual EL page - partly fixed but still does not appear on license_earnings.php page. Details here. 12SEP12 KJ

Ability to rate files & comments suspended since cash sales changes to file close up page 04SEP12 KJ

Disambiguated UK English keywords being turned into undisambiguated US English keywords. See here for more. 01AUG12 KJ

There are no dates for last exclusive+ download e.g. here. Clicking on sales number does not link to anything also. KJ

Subscription Royalties & delayed royalties showing errors in download figures e.g. this one showing 65535 delayed royalties. KJ

Site mails and forum posts being truncated - possibly a WYSIWYG issue - e.g. this post Also, non Latin alphabet characters causing problems in caption and image description boxes, so any punctuation marks such as apostrophes, ampersands & umlauts etc can cause rest of text to be truncated. e.g. here and a little more info here. Referral mail personal message field also can't handle thesel characters and on the received mail it shows a "?" instead. Ref# KJ-35


REPORTING BUGS

In this thread, please only report new bugs, or post new information on existing bugs. This it is not a complaint or discussion thread. Please do not ask for updates or post reports of bugs that have already been acknowledged as they will be deleted. We are already aware of all of the issues listed above, so please do not re-report them.

Please remember to include your browser and operating system in your posts here. Also, this thread is not intended to be a log of every typo that you may come across. If you find some such minor issue, please open a support ticket.

Please do not report any delays in updates to the stats charts or report any missing charts as bugs. They will be updated or restored as soon as they can be and posting here does not help to speed up the process.


RESOLVED BUGS

Contributors report canisters not changing after they reach new target levels, some report waiting weeks or even months for canister and upload slots to update. See This thread for more details. 19JAN13 KJ

Changes to the file description do not take effect until they are saved a second time. e.g. If a contributor wishes to add a new piece of info such as a lightbox to the description area, they must first make the edit and click on save and then click on continue and then repeat the whole process again for anything to happen. 10OCT12 KJ

Downloads by file type chart often not showing at all and since September shows lower numbers than the monthly chart above it. Appears that some sales, possible the new cash sales, are not being included in the data shown. 29NOV12 KJ

Forum subscribe/unsubscribe - These two options are backwards. Ref# PH-9

A few contributors have reported difficulties when trying to add files to lightboxes, when using a variety of browsers. See here and here. 21DEC12 KJ

CV language is changing randomly such as here where they changed to Spanish and here changed to (possibly) Polish. 30SEP12 KJ

Metadata of unfinished uploads disappears after a day or so. This means contributors have to redo all keywording for those files. 24AUG12 KJ UPDATE: Uploads need to be completed as soon as possible. Unfinished uploads may lose ability to access any embedded metadata if left more than a few hours.

View stats on my_uploads page and file close up page are apparently not updating as previously or showing true figures. 12SEP12 KJ UPDATE: Views are being recorded correctly, only logged in user's views are recorded now.

(Edited on 2013-03-06 05:08:09 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sat Feb 2, 2013 9:02AM
Reserved

(Edited on 2013-02-02 09:02:44 by kelvinjay)
SWKrullImaging
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Sun Feb 3, 2013 8:52AM
When adding an image to a lightbox, the software no longer informs you if the image is already there.  Fortunately it doesn't seem to make a duplicate copy in the lightbox if you do accidently re-add it.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Sun Feb 3, 2013 9:00AM
^ Thanks - yes this has been mentioned in the LB thread here. I'll add it to the other LB issue already listed in the OP.
fstop123
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusiveRecognizing those who reach the 100,000 download mark
Posted Mon Feb 4, 2013 1:31PM
Strange.  I was doing some research of my own older images and have the sort by File Age.  When I was looking at images uploaded in 2009, there are a lot of images uploaded from 2006 scattered among the 2009 images. 
Bosca78
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Mon Feb 4, 2013 2:04PM
I don't know it is has already been reported, anyway, since 3 days,  while working in OSX 10.7.5 and Safari 6.0.2 and performing a search from Istock search bar ends in completely blocking Safari web browser (needs to kill the thread to close Safari). Everything works fine using Chrome web browser.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Wed Feb 6, 2013 2:29AM
I know the EL issues have already been noted, but I found a different.

I had a legal guarantee extended license download, I did understand istock don’t calculate additional royalties for this license type, but I haven’t got the basis download royalties. The file appeared $0.00 royalties on all stats pages. I know this isn’t the display issue or affected by display bug because the balance has no increased and I did calculate my balance several times.

I guess this bug affecting the basic royalty calculation when the clients download with the extended legal guarantee license.

My file information:
File number: #17876863
Download time: 24/01/2013 11:41 AM MST
Download type: Extended Legal Guarantee License
Problem: No basic download royalties
Sjo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Feb 6, 2013 4:37AM
When searching the latest editorial uploads using the link on the editorial page, I get a mix of editorial and creative content, this was already known. But when I click on one of the photos, it leads me to the file page in a different language (Korean?). Mac OSX 10.8.2 and Chrome 24.0.1312.57 and Firefox 18.0.1.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Feb 6, 2013 5:28AM
The RC totals have not updated the last two nights on the stats page
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 5:35AM

Posted By fstop123:
Strange.  I was doing some research of my own older images and have the sort by File Age.  When I was looking at images uploaded in 2009, there are a lot of images uploaded from 2006 scattered among the 2009 images. 


Hi,

With over 10,000 images in your PF (congrats!) it's hard for to easily check this. If you could provide some image numbers or link to a screen shot, that would definitely help us to investigate it.

Or if anyone with a smaller PF has the same issue, would be good to get some details from you.

(Edited on 2013-02-06 05:46:42 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 5:36AM

Posted By cmannphoto:
The RC totals have not updated the last two nights on the stats page


Thanks for reporting this. I'll pass it on.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 5:45AM

Posted By Sjo:
When searching the latest editorial uploads using the link on the editorial page, I get a mix of editorial and creative content, this was already known. But when I click on one of the photos, it leads me to the file page in a different language (Korean?). Mac OSX 10.8.2 and Chrome 24.0.1312.57 and Firefox 18.0.1.



I see the creative files showing up in the editorial section issue is still there, but cannot reproduce the effect you're seeing in FF, Chrome, IE or Safari for PC. Having no Mac, I can't see whether that's the issue or not. Would be interested to hear if anyone else can see what Sjo can.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 6:30AM
Pam,

I found those 06 files on page 30 of your PF sorted by age - 200 images per page. Have added the issue to the OP. Thanks for reporting it.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 6:39AM

Posted By exxorian:
I know the EL issues have already been noted, but I found a different.

I had a legal guarantee extended license download, I did understand istock don’t calculate additional royalties for this license type, but I haven’t got the basis download royalties. The file appeared $0.00 royalties on all stats pages. I know this isn’t the display issue or affected by display bug because the balance has no increased and I did calculate my balance several times.

I guess this bug affecting the basic royalty calculation when the clients download with the extended legal guarantee license.

My file information:
File number: #17876863
Download time: 24/01/2013 11:41 AM MST
Download type: Extended Legal Guarantee License
Problem: No basic download royalties


I'm not 100% sure I'm following you but, is it not possible that a buyer bought the EL after they downloaded the file itself? I think that may be one explanation, but for clarity on financial matters, and as noted in the OP - you need to contact support to get answers on sales matters.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Wed Feb 6, 2013 8:00AM
Sorry for my bad English, to clearly express my meaning, I post a screen shot below:

http://i229.photobucket.com/albums/ee111/exxorian/MyELRoyaltyPage.jpg

(Edited on 2013-02-06 08:01:35 by exxorian)

(Edited on 2013-02-12 06:45:08 by kelvinjay)
anchev
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Wed Feb 6, 2013 8:16AM
@exxorian

iStock consider they provide 100% of this service and our images do not play any role in the process, so we don't get royalty for Extended Legal Guarantee EL.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Feb 6, 2013 8:30AM
Exxorian:

In the event the client decides they need the additional LEGAL Extended Licensing they are able to go back and ONLY purchase the LEGAL Extended license. There is no royalty provided to the Contributor for this particular EL.

In the event that they needed one of the OTHER Extended Licenses you would have seen an increase in your royalty.
exxorian
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The Week.
Posted Wed Feb 6, 2013 8:45AM
Posted By Lobo:
Exxorian:

In the event the client decides they need the additional LEGAL Extended Licensing they are able to go back and ONLY purchase the LEGAL Extended license. There is no royalty provided to the Contributor for this particular EL.

In the event that they needed one of the OTHER Extended Licenses you would have seen an increase in your royalty.


Lobo, Thanks for your information, I am not taking about the royalty of the Extended Legal Guarantee License.


My file is 15 credits, the Extended Lagal Guarantee License is 100 credits, the client need pay 115 credits to download the file, I understand iStock will not pay royalty from Extended Lagal Guarantee License, but iStock should calculate the royalty rate from this 15 credits, that is previous mechanism (please fellow my screen shot), unless the rules has changed. Am I right?
RobMattingley
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusiveForum Moderator
Posted Wed Feb 6, 2013 8:49AM
Posted By exxorian:

Posted By Lobo:
Exxorian:

In the event the client decides they need the additional LEGAL Extended Licensing they are able to go back and ONLY purchase the LEGAL Extended license. There is no royalty provided to the Contributor for this particular EL.

In the event that they needed one of the OTHER Extended Licenses you would have seen an increase in your royalty.


Lobo, Thanks for your information, I am not taking about the royalty of the Extended Legal Guarantee License.

My file is 15 credits, the Extended Lagal Guarantee License is 100 credits, the client need pay 115 credits to download the file, I understand iStock will not pay royalty from Extended Lagal Guarantee License, but iStock should calculate the royalty rate from this 15 credits, that is previous mechanism (please fellow my screen shot), unless the rules has changed. Am I right?

What Lobo meant (if I can talk for him for a second) is that the client could have purchase the file one day and the royalty would have showed up on your regular page - and then at another time afterwards came back and got the extended legal guarantee.  The 15 credit sale in this situation wouldn't show up on your EL page as the two transactions would have happened separately.  I hope that helps!
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Wed Feb 6, 2013 9:13AM
Thanks Rob. I've said it. Lobo's said it. Now you've said the same thing.

I'm guessing at some point the penny will drop.
This thread has been locked.
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