New Images don't get any view

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R9_RoNaLdO
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Mon Feb 4, 2013 11:28PM
Hi all,
Do you experience the same situation like me that new images don't get views at all? or Is it just me?
For example this image was upload 30 days ago but now still 0 view.

file_thumbview_approve

In fact, all of my new images hardly got views. They are all got 1,2,3 views for a month now and stay there.

(Edited on 2013-02-04 23:30:13 by R9_RoNaLdO)
shank_ali
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Posted Tue Feb 5, 2013 12:20AM
I believe the view counter is broken.No indication for the contributor as to how many times our work appears in any given search.I guess it's not a priority to get fixed.
simonbradfield
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Posted Tue Feb 5, 2013 12:26AM

Lovely photo you have there. I'm in exactly the same situation. Images that are two or three months old with no views, let alone sales. This is an issue that iStock really should be addressing, not fannying around with deals paying us a pittance for views (or whatever the latest deal is). We need decent sales from proper paying customers, not some nebulous deal.


i believe there is an elephant in the room, and it's telling me customers have left because iStock is too expensive. Could just me my particular customers...
ClarkandCompany
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Posted Tue Feb 5, 2013 12:50AM
We've been told that only views from logged-in users are counted. Presumably before, pre September "update" all views were counted logged in or not. 
GavinD
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Posted Tue Feb 5, 2013 12:54AM
I have images from Sep 2012 that still have only managed to get 1 view - and that would have been my brother as he looks at my new images. There is something drastically wrong with this site.
CaseyHillPhoto
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Posted Tue Feb 5, 2013 12:55AM
"Update." Yeah, right. More like a downgrade. Everything sucks since Sept.
simonbradfield
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Posted Tue Feb 5, 2013 12:59AM
Well even if views are only counted from logged in customers, it is still pretty woeful. Where are the paying customers?
kelvinjay
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Posted Tue Feb 5, 2013 4:43AM
Hi,

The view counter is currently working correctly, but it is worth noting that it now only logs views from users who are logged in to the site. Prior to September, I believe that views were also counted from those not logged in, which could certainly account for a lot of the difference people have seen.

Some people have speculated that all the buyers must have left, after the September site changes. Well, using the change in view numbers to support that theory is hard to substantiate because there was also a massive shift in the site functionality on the same date. Firstly, the search function changed significantly on that date, as did the Best Match. These issues have been well documented here on the forums, though thankfully it seems that they are now being remedied, as discussed in the Best Match thread.

The zoom function was unavailable too for several weeks following the site changes. There would have been little point in anyone except a committed buyer to go to a file close up page, which would register a view, as they would know they couldn't zoom in to see a file in greater detail. Also, the removal of the ability to rate files, has removed another reason why someone might visit the file close up page, and thus register a view.

On top of that, we have added site functions such as the ability for cash buyers to add a file to the shopping cart from a page of search results, which again means fewer visits to the site close up page and fewer views. Plus, the ability to add files to a lightbox from the search results and buy it with credits later, again means the buyers don't necessarily have to always go to the file close up page in the way they had to in the past.

Another thing that may also have contributed to new files registering fewer views is the Best Match sort order favouring older files since mid December. But the BM is a subject for another thread.

So. All in all, people are seeing fewer views registered,, but there are many potential reasons for it. All the testing I've done and all the information I've been given indicates that the view counters are currently working as intended.
fotoVoyager
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloadsMember has won a contest
Posted Tue Feb 5, 2013 4:54AM

Posted By kelvinjay:
The view counter is currently working correctly, but it is worth noting that it now only logs views from users who are logged in to the site. Prior to September, I believe that views were also counted from those not logged in, which could certainly account for a lot of the difference people have seen.


Oldladybird has stated twice that the ways views are counted hasn't changed for at least a couple of years after talking to the people who write the code.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Feb 5, 2013 4:58AM

Posted By fotoVoyager:

Posted By kelvinjay:
The view counter is currently working correctly, but it is worth noting that it now only logs views from users who are logged in to the site. Prior to September, I believe that views were also counted from those not logged in, which could certainly account for a lot of the difference people have seen.


Oldladybird has stated twice that the ways views are counted hasn't changed for at least a couple of years after talking to the people who write the code.


If I can get anymore info on this issue, I'll post here. But like I said, that's what I believe, and what seems to tally with other contributors' recollection of how things worked prior to Sept.
Gregory_DUBUS
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Posted Tue Feb 5, 2013 4:58AM
which ultimately we focused on potential buyer if a photo has been viewed once more and it was not purchased, then the buyer is not satisfied with this photo and will look elsewhere. I understand?
Whiteway
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Posted Tue Feb 5, 2013 5:00AM
This isn't a case of new files getting fewer views than others. Views are way down across the board.

When last I heard, iStock programmers were saying that nothing had changed in the software since before September. I hope that's a situation still under review.
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Feb 5, 2013 5:02AM

Posted By Gregory_DUBUS:
which ultimately we focused on potential buyer if a photo has been viewed once more and it was not purchased, then the buyer is not satisfied with this photo and will look elsewhere. I understand?


Sadly, I haven't a clue what you mean. If you could please have another go at phrasing your question, I shall try hard to understand.
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Tue Feb 5, 2013 5:33AM
So sorry kelvinjay my English translations are really catastrophic !! Sorry

I wanted to say, with the current "setting" of count of view, we focuses on potetiels buyers and not just on the people who watch our photos ...

This implies that, if a picture has been seen once more (for example photo goes from 82 to 83 views), and it wasn't purchased due to this view, this means that the buyer wasn't satisfied with this picture and that he will look elsewhere ...
R9_RoNaLdO
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Posted Tue Feb 5, 2013 8:33AM
Posted By Whiteway:
This isn't a case of new files getting fewer views than others. Views are way down across the board.

When last I heard, iStock programmers were saying that nothing had changed in the software since before September. I hope that's a situation still under review.


For new files, it can be seen obviously since it starts from 0. However, it is difficult for me to track the views of old files since I never remember their views in the past but I guess you might be right.


Btw, kelvinjay and other folks, Thank you very much for your responses.
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Tue Feb 5, 2013 9:15AM
Posted By R9_RoNaLdO:
For new files, it can be seen obviously since it starts from 0. However, it is difficult for me to track the views of old files since I never remember their views in the past but I guess you might be right.

Do you use DeepMeta to keep track of your portfolio?

If so, all you need to do is check your file data in the evening (that's F5 from within DeepMeta). If you F5 again in the morning, you will see all the views that happened overnight.
R9_RoNaLdO
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Tue Feb 5, 2013 9:26AM
Posted By Whiteway:

Posted By R9_RoNaLdO:
For new files, it can be seen obviously since it starts from 0. However, it is difficult for me to track the views of old files since I never remember their views in the past but I guess you might be right.


Do you use DeepMeta to keep track of your portfolio?

If so, all you need to do is check your file data in the evening (that's F5 from within DeepMeta). If you F5 again in the morning, you will see all the views that happened overnight.

Wow, I used to try deepmeta for multi-files uploading but never know this feature before. Thanks a lot. I will install it again now
Clearphoto
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Wed Feb 6, 2013 5:26PM
So is there a plan to attract more (new and old) buyers so views and more importantly sales to the site?
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Thu Feb 7, 2013 1:39AM
^ The signs are that visitors are viewing in numbers that are not much changed from before September.

The issue seems to be that iStock programmers can't tell why views are no longer registering in the same way as before. (In fact, it seems that they deny there has been any change.)

This is one of those drawn-out issues that, typically, will still be unresolved in a year's time.
Rrrainbow
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Feb 7, 2013 11:11AM
The same issue for me. And as I'm very new to this site zero views (or 1 or 2 views) is a very discouraging thing for me. I feel like all my efforts are made in vain. And I keep guessing if it's the quality of my work or site technical problems or else. Number of views (even from random people, not potential buyers) would be a great indicator of the sucess (or opposite) of my files.
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