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Accepted but not available.

Displaying 1 to 7 of 7 matches.
ilbusca
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio ArtistMember has had a submission accepted to the Designer Spotlight
Posted Mon Feb 18, 2013 4:19PM

Hi,


file 23079176 has been accepted but it is unavailable for download. I've send an email and a ticket but no answer.


It is visible in searches but when the customer click on it, it tells it's not available.


Can someone check if it's a bug or my fault?


Thanks
AzmanL
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Mon Feb 18, 2013 4:26PM

I had one file like you couple days ago.
And then, a day or two after it was accepted, it became available


So, just wait


 
brittak
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Mon Feb 18, 2013 5:53PM
Not awailable when I search.
slobo
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Mon Feb 18, 2013 5:56PM
Did you mark is as PP only?
RobMattingley
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusiveForum Moderator
Posted Mon Feb 18, 2013 5:57PM
Posted By ilbusca:

Hi,

file 23079176 has been accepted but it is unavailable for download. I've send an email and a ticket but no answer.

It is visible in searches but when the customer click on it, it tells it's not available.

Can someone check if it's a bug or my fault?

Thanks


Did you nominate this file for Vetta/Agency?  If so, I think it's a known issue that these files get this error message for 24 hours or so and then the file is visible.  If you didn't nominate them, then perhaps this is a new issue.  I can also confirm that I did see the file in the search.  Great shot by the way!

ETA: I added the length of time the error message lasts.

(Edited on 2013-02-18 17:59:54 by RobMattingley)
CaseyHillPhoto
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Mon Feb 18, 2013 6:08PM
I searched that file number and got the same error message. Not available.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Mon Feb 18, 2013 6:49PM
Your best, and only bet, is to contact Contributor Relations with a support ticket. There isn't anything anyone can do for you in the forums.

I reckon byt the time the CR reps get to your ticket the file will be visible in the system.

I'm going to lock this thread with the knowledge that you can't remove me from your Creative Network twice for locking one of your threads.
This thread has been locked.
Displaying 1 to 7 of 7 matches.
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