Not Receiving Newsletters

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Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Feb 20, 2013 1:59PM
I haven't received a newsletter for at least an year, but I would like to. I've check my setting and it looks like I'm opted in to get the newsletter and I seem to be receiving all my other emails from iStock but not the newsletter. Anyone have any ideas?

(Edited on 2013-02-21 17:12:25 by Forrestbro)
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Wed Feb 20, 2013 2:15PM
Forrest, is the email address on your profile correct? And the newsletters are not being filtered out as spam or into junk mail?
Once we know that, I can double check our newsletter email list for your name.
Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Feb 20, 2013 2:42PM
The email is correct. I receive file acceptance notices and payment confirmations, but no Newsletters. They're not going to my spam folder.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Wed Feb 20, 2013 2:59PM
Forrest, you are on the list and I don't see any reason why you are not getting the newsletters. I will check in with one of my colleagues who may be able to help as well.
Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Feb 20, 2013 3:16PM
Strange. I wonder if my hosting service is doing some kind of spam filtering before the emails get to me. If they are, they're doing a crap job because I still get plenty of spam.

Thanks for checking on this.

(Edited on 2013-02-20 15:17:06 by Forrestbro)
Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Feb 20, 2013 3:41PM
It was slow, but I even just received a new message notice in my email for this forum threat which I had subscribed to. So I seem to be getting every kind of email from iStock except for the newsletters.
Gregory_DUBUS
Member is a contributor and has less than 250 Photo downloads
Posted Thu Feb 21, 2013 2:13AM
I have the same problem!
I contacted IS by support ticket there more than a month over there to warn them of the problem ... I was asked if I check the spam I said yes, and since no news .... Here is the ticket number: 1324379
johnmootz
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Feb 21, 2013 5:36PM
I have the same problem - except I have an open ticket for over a year. There are a lot of people with this problem and it came to light (at least for me) with the survery was released over a year ago. I wish iStock could fix this bug...but given all of the other problems, I understand it is not a priority.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Thu Feb 21, 2013 6:11PM
Hi Forrest and Greg, I have no idea why you are not receiving the newsletters. We know that your email addresses are correct and that you appear on the contributor list. I even double checked with a colleague who is the queen of all things newsletter and Silverpop and she can't see any reason why you are not getting them.
Sounds like there are a few people with this issue.
I am not sure how we can address this but I'll start digging.
OGphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Feb 21, 2013 6:20PM
I'm also not receiving the newsletters or the hotshots letter.  I do receive acceptance,rejections and payment notifications so I know the email is correct.  I've also checked the junk folder and they're not appearing there.
cmannphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Feb 21, 2013 7:03PM
In case you did not see this in another thread


Posted By theasis:

Posted By jfairone:
...where on the site I will be able to find newsletters?


Click on Articles in the navigation menu on the left of the page.
Change the All Categories drop-down to Newsletter.
Change the All Issues drop-down to a month of your choosing.
Click the magnifying glass button just above the drop-downs. Don't feel you have to put anything in the search box.

That should give you a list of links to the newsletters for that month.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Thu Feb 21, 2013 7:10PM
Just an FYI that we just sent out the newsletter. Please check your accounts, dig around and let me know.
jfairone
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Feb 21, 2013 10:17PM
You can add me to the list of people who don't receive the newsletter.  I receive acceptance/rejection notices, and I get notified at payout, but I never receive a newletter. I checked my profile and I'm signed up to receive it and all sorts of other goodies.  Not in my spam folder either.
jfairone
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Thu Feb 21, 2013 10:18PM
And thank you to theasis for providing info for where I can find it. I had done a bit of poking around, but I never would have found the newsletters in that chain of drop-downs.
OGphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Feb 22, 2013 3:23AM
I checked and I'm not receiving it.  It's been a very long time since I haven't received one.  I had written a support ticked about the hotshots newsletters and they told that they were aware of an issue that some people weren't receiving it and they were working on it.  Its been more tha a year since that.  I assumed the newsletters was the same issue.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Fri Feb 22, 2013 9:30AM
Oscar, have you changed any of your profile details in that time. Of all the people here, you are the only one who is not on our distro list and I cannot figure out why. We recalculate that list with every newsletter so it should have grabbed your email.
Forrestbro
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsMember is a Diamond contributor and has 12,500 - 99,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Fri Feb 22, 2013 9:32AM
I still

Posted By oldladybird:
Just an FYI that we just sent out the newsletter. Please check your accounts, dig around and let me know.


No newsletter for me.
OGphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Fri Feb 22, 2013 11:16AM
No I haven't made any changes.  I had checked a while back to make sure that under preferences> notifications everything was checked and they were. I just checked again and they are still checked.
JOHNGOMEZPIX
Member is a Silver contributor and has 2,500 - 9,999 Photo downloads
Posted Fri Feb 22, 2013 1:48PM
I've always been opted in for the newsletter and l have never ever received one. My email has always been the same.
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Illustration downloads
Posted Fri Feb 22, 2013 3:23PM
This is so weird. We will keep digging in but the gentleman who built the tool to populate our list is out until Monday.
We'll pick it up then.
This thread has been locked.
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