Not Receiving Newsletters

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Displaying 21 to 40 of 40 matches.
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Sat Feb 23, 2013 7:50AM
Thank you very much oldladybird for this info and for these future actions ...
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Wed Feb 27, 2013 2:28AM
Posted By oldladybird:
This is so weird. We will keep digging in but the gentleman who built the tool to populate our list is out until Monday.
We'll pick it up then.

Any news ?
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Wed Feb 27, 2013 7:12AM
Still looking at this. For the most part, you are all on the list and we can't see why you might not be getting the newsletters. Oscar, you actually had 2 accounts attached to your email so we've corrected the account that has never been logged into. Hoping that solves the problem,
Neustockimages
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusive
Posted Wed Feb 27, 2013 10:40AM
Me Too!
Posted By JOHNGOMEZPIX:
I've always been opted in for the newsletter and l have never ever received one. My email has always been the same.
OGphoto
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Feb 27, 2013 12:23PM

oldladybird,


Thank you for looking into this.  I look forward to receiving these again.
forestpathCLOSED
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Thu Feb 28, 2013 10:32AM
I haven't received a newsletter for years and am opted in, email address hasn't changed etc. I even got a reply from support months ago saying they would check into it. Still no newsletter though...
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Tue Mar 26, 2013 9:51AM
From our side, there is no reason why you are not receiving the newsletters so I'm not sure there is anything left we can do.
You are on the list and there is nothing in Silverpop or your accounts that explains why they are not reaching you.
Did any of you receive the one that went out on the 21st?
Wish I had better news.
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Tue Mar 26, 2013 10:03AM
Thank you for the news, but unfortunately for me I have not received the newsletter of 21 if there was a ... Shame because I do not always have the time to look around the forum every time ...

To the point where we are, I will try to re fiddling with buttons in my notification preferences to see if it changes something with you ...
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Tue Mar 26, 2013 10:07AM

Posted By Gregory_DUBUS:
Thank you for the news, but unfortunately for me I have not received the newsletter of 21 if there was a ... :-) Shame because I do not always have the time to look around the forum every time ...



The newsletters and all other major announcements can be now found here:

iStockphoto Announcements

Which means that nobody should have to do much looking around for that kind of information any more
pictafolio
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsExclusiveExclusive iStockphoto VideographerMember has had a File Of The Week
Posted Wed Mar 27, 2013 1:38PM

Me too Its been a long time since i last recieved any!! i remember contacting support but the problem wans't solved..


oldladybird i would be greatfull if you can check if im on the list too or not
oldladybird
Member is a contributor and has less than 250 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Wed Apr 3, 2013 2:16PM
Hi Everyone, so we've solved part of the mystery. There are a couple of reasons why you may not be receiving our newsletters.

The first is if our message bounces back or is undeliverable. This can happen for a number of reasons but one main culprit is a full inbox. After a number of bounces, we mark that as a "hard bounce" and stop trying.

The second instance is if you have made a complaint about our communications. When we receive a complaint, your email address is added to a "suppression" list and we stop sending you messages.
If you are on the suppression list and wish to get all Contributor Communications, please send in a request via email to Contributor Relations and we will try to get you back on our contact list.

Please note that you will most likely get the Creative Briefs, Newsletter and the HotShots.
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Wed Jun 26, 2013 6:57AM
I come back here because for a while we talked with Brenda that the solution might be to change the email address ...
Is that someone did ?
and does it work ?
thanks
slobo
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Wed Jun 26, 2013 11:41AM
that sounds like email spam filtering to me. If you guys are using programs such as Outlook or Live Mail than you should check spam settings on a local computer AND on the web page of email provider. In my case it is COMCAST and they can filter emails before I pulled them into Windows Live Mail or Outlook (Express).
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Jun 27, 2013 2:41AM

Posted By slobo:
that sounds like email spam filtering to me. If you guys are using programs such as Outlook or Live Mail than you should check spam settings on a local computer AND on the web page of email provider. In my case it is COMCAST and they can filter emails before I pulled them into Windows Live Mail or Outlook (Express).

yes I know and i have already checked this of course and not from it.
Thanks for your suggestion slobo

Brenda, have you heard about any contributors who would change their email address and receive the newsletter and other mail again ?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Thu Jun 27, 2013 3:08AM
@Gregory_DUBUS - did you get the email I sent to you?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveMember has won a contestForum Moderator
Posted Thu Jun 27, 2013 3:12AM
Never mind - I see you did
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Sun Jun 30, 2013 3:38AM
change your email address does not seem to have effect as if a newsletter was sent, I still have not received
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Fri Jul 5, 2013 1:21AM
So the only way to stay informed is that the IS post any newsletter every once in iStockphoto Announcements.

I do not see the last one,
can you please put it before that there was another! thank you
Gregory_DUBUS
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Tue Jul 16, 2013 3:39AM
I still have not seen the latest newsletter !
I still do not see the IS Announcements.

In the meantime, I can tell you, if it helps, I received two messages "" IMPORTANT NOTICE: PAYMENT REQUEST DISABLED ""

one on July 5, 2013
and one on July 11, 2013

from address "" newsletter@communication.istockphoto.com ""

does that mean that I would get the next newsletter ???
I still do not receive emails from other news (hot shot etc....)
why would I received this one in particular, and not others ?
grimgram
Member is a contributor and has less than 250 Photo downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsMember has had a File Of The Week
Posted Tue Jul 16, 2013 10:15AM
I thought I was the only one...
This thread has been locked.
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