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CONTRIBUTOR FAQ - READ THIS BEFORE YOU POST

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kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:15PM
iStock Contributor Guide and FAQ

Firstly, if you have any questions, we have a new resource for you that's searchable, making it even easier now for contributors to find answers to common questions, please check it out here:

CONTRIBUTOR FAQs - CLICK HERE


As well as that, we have lots of forum based resources too:

The following links will take you to the specific parts of this thread:


Here are links to the guidelines for these specific media:




(Edited on 2015-03-06 08:40:32 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:15PM
Strange Royalty Amounts - Find answers here!

Mysterious balance rises

Pretty much every month we see people on the forums reporting mysterious balance rises. If you have seen a balance increase but cannot find a corresponding sale to account for it, it's most likely that you have had sales from the iStock Image Subscription Program, the Partner Program or sales on Getty Images, so here's where you can find out more:


There are monthly threads in the Partner Program Forum to discuss PP sales and in the Exclusive Forum for people to post and discuss their Getty Images or GI sales. If you click on THIS LINK and see either green bars or purple bars, you have had a PP or GI sale, respectively.


Strange or inconsistent royalty rates received

Since 2007 the royalties paid to contributors have been based on the original net cost of the credit(s) used.

In effect what that means is that a file may earn a contributor different amounts when it sells, even if it sells at the same size, as the royalty paid depends upon the credit package that the buyer used to purchase the credits that were used to license the content. Larger packages of credits offer larger discounts for buying in bulk.

Since 2005, all credits purchased have had a one year life span, although extensions to this time limit may be granted at the discretion of Customer Support. However, there may still be a tiny amount of pre 2005 10 cent credits floating about that had no set life span.

One important factor to keep in mind is that any combination of credits could potentially be used to download a file, and each credit could have a different net value and result in a royalty not shown on the current packages page.

Additionally, it is worth noting that for the very biggest buyers, whose needs exceed even the largest advertised credit bundles, there have apparently been deals that offer larger discounts than those advertised on site.


How come I got paid $0.00 for a download?

If you should stumble upon an instance where you see a royalty of 0.00 it is the result of someone re-downloading the file after having just paid for it. Customers are permitted to re-download files (without additional credit cost). Since all file downloads are tracked and recorded you may see the repeat download as a 0 royalty. If you have previously downloaded your own image for any reason in the past, this file will now show as being free to download to you, but not to others who have not previously licensed it.

I sold an Extended License, but I didn't get paid for it, how come?

Another cause of confusion is seeing you have sold and Extended License but then not appearing to receive any money for it. Or you sold an EL but only got a few dollars for it. If this has happened then the chances are that you have had someone buy an Extended Legal Guarantee.

Although it appears in your charts as an EL sale, contributors do not receive any money for it, for reasons laid out in the article above. Basically you haven't granted the buyer any further rights, iStock has just sold them an insurance policy. You do still receive the royalty for the size of file sold though. If you don't appear to have been paid anything, then the buyer probably bought the file at an earlier date and came back later for the Extended Legal Guarantee EL. As always, please open a ticket and contact Contributor Relations if you require further info about any specific sales.





(Edited on 2015-02-14 04:57:31 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:16PM
iStock Image Subscriptions

You may have noted a bump in your balances and not have found any corresponding iStock or Partner Program sales. This may be because you have earnings from iStock's Image Subscription program. These are royalties that are paid out on a monthly basis.

The original discussion thread can be found here:

iStock Image Subscription Announcement - Launched April 3, 2014.

In order to help those who may not have followed those rather lengthy discussions, we provide the following summary to help you find the most pertinent and current information.

What are the Royalty Rates for iStock Image Subscriptions?
  • Non-exclusive: All Collections: $0.28/download
  • Main (exclusive): $0.34/download
  • Signature (exclusive): $0.75/download
  • Signature+ (exclusive): $2.50/download

When are iStock Image Subscription royalties paid?

These royalties are paid once a month and are due to be paid before the end of the month following the one in which they were sold. For example, files that are sold in January should be paid out before he end of February and so on throughout the year. There is no set date for when these payments will happen.


Where can I see what has sold?

Image Subscription sales reports can be found on this page here:

http://www.istockphoto.com/my-account/my-uploads/subscriptions

On your my_uploads page, you will see a link to Image Subscriptions in the left hand column, under the heading of Contributor Tools i.e.

screen140521-225537

You can also see Image Subscription sales marked on your stats charts in grey e.g.

screen140625-154243

Known issues:

The Image Subscription sales do not appear on the file download page for files that have sold. The total royalties for the file are not updated.

We have people looking into the subs issues and we will provide further info and updates when we can.



(Edited on 2014-12-10 08:17:25 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:27PM
Model releases

Please read the article on Model Releases if you have any questions about them.

The article is broken into two parts:

1: MODEL RELEASES - WHEN YOU NEED ONE

2: MODEL RELEASES - HOW TO FILL ONE IN CORRECTLY

If you have any questions about MRs which are not answered by the linked article, please open a new thread in the HELP FORUM, and we will try to assist you.



(Edited on 2015-03-06 08:44:24 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:29PM
Uploading and Inspection FAQs

Why was my application image rejected from the collection? Are the standards different?

How does the inspection process work, what is pending?

If I re-submit a file, does it cancel out the previous rejection?

How long does it take to have my files inspected?

Why was one of my later submissions inspected before an earlier one?

What can I do if I disagree with or don't understand a rejection?

Who or what is Scout?

Pending executive? What does that mean?

I don't see a thumbnail image when I am uploading to the site, is that normal?

What effect does the keyword order have on my files' Best Match position when I upload?




Searching, Sales and Promotion FAQs

How can I see which files I have sold?

I'm new here, how do I increase views and downloads?

Why can't I find my image in the search results!

Why has my account balance increased when I don't seem to have sold a file on iStock?

How long will it take to get my first download?

Yay! I got a download!

What is Best Match and how does it work?

How do I link similar files?

What are private lightboxes?

What are public lightboxes?




iStock Collections and Exclusivity FAQs

What's exclusivity? How do I become an exclusive contributor?

What are the iStock collections?

What is the Essentials collection?

What is the Signature collection?

What is the Signature Plus collection?

Miscellaneous 2014 Collection Changes Questions



Miscellaneous FAQs

Is there a list of things we're not allowed to upload?

What is a Creative Network?

What's with the acronyms? BME? WMTY Huh?

How much do you make in a year?

How can I buy iStock content using money I earned here?

How do I change my site username?

What is the tax interview?

How do I request a payment of earnings?

How do I deactivate a file?

How come I sold a file but it has no views?

How does the view counter work?

How can I nominate one of my files to be the free file of the week?

I had a file without a release deactivated, can't it just be moved to editorial instead?

How do I post pictures on the iStock forums?

How can I see which files I have sold?

What are the minimum photo file sizes?

I don't see a thumbnail image when I am uploading to the site, is that normal?

What effect does the keyword order have on my files' Best Match position when I upload?

My file is not showing up correctly after it's been accepted, what can I do?

How do I find my files in use, can I see who bought them?

Why did my account balance suddenly drop?

How do I add the Payment Schedule to my Google calendar?

What happens when we die?

Why is my file on Getty unavailable to be licensed?

Should I become an iStock exclusive contributor?



(Edited on 2015-06-11 07:32:18 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Wed Mar 6, 2013 4:31PM
What is the Getty Plus Program?

NOTE: The Getty Plus program was formerly called the Getty 360 program.

The Getty Plus Program allows specific high-value Getty customers access to the full breadth of our Royalty Free content in a single search on gettyimages.com. The content they can access includes all Getty Images, iStock and Thinkstock RF creative content as well as editorial content. The program gives unique access to these customers via a special log-in.

Exclusive iStock content that is not opted-in to the partner program is made available through Getty Plus on the same terms as Getty Images royalty-bearing RF content. Standard Getty Images price-points reflect the added value of iStock content being paired with dedicated sales and service and increased legal protections.

To be clear, this content from iStock is not visible to all Getty Images customers in the way that mirrored content is. Getty Plus is not designed to reach our entire customer base, it is targeted to our most valuable agency, corporate and media customers.

Getty Plus Royalty structure:

Exclusive files earn the standard 20% royalty rate and non exclusives earn 15%.

Royalties for iStock photo content on Getty Plus
  • Exclusives - 20%
  • Non-exclusives - 15%
Royalties on Partner Program files
  • Exclusives - 20%
  • Non-exclusives - 15%
Video Royalty Rates:
  • Exclusives - 25%
  • Non-exclusives - 20%

Sales reporting:

Getty Plus royalties are paid once a month and are due to be paid before the end of the month following the one in which they were sold. For example, files that are sold in January should be paid out before the end of February and so on throughout the year. There is no set date for when these payments will happen but they usually happen towards the end of the month.

On your contributor stats charts they show up as green bars, the same as Partner Program sales via Thinkstock, although they are not usually reported at the exact same time.

Currently, Getty Plus sales may only be shown using the my_uploads and toolbar changes browser script.

To find details of your Getty Plus sales, first, go to your Partner Program sales details page and click on the red box with a white arrow in it next to where it says Partner Program DLs (iStock Dls). You should then see the details for the individual sales. Amongst the sales on Thinkstock you may also see sales marked as being from Getty Images, these are Getty Plus sales. They will say something similar to the one highlighted below:

getty360find

Additional information:

Where is this content being pulled from
  • ALL Partner Program / Thinkstock files inc Editorial content = goes to Getty Plus
  • iStock creative files = goes to Getty Plus
  • Mirrored content ALREADY on Getty = goes to Getty Plus
  • Editorial content available only from iStock - goesto Getty Plus[/color]
If you deactivate content on the Partner Program, iStock or Getty site, that content will not go to Getty Plus.


[/quote]

(Edited on 2015-01-13 04:55:18 by kelvinjay)
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto VideographerForum Moderator
Posted Mon Mar 18, 2013 5:54PM
Below are the 2014-15 Redeemed Credit targets for iStock contributors.

There will be no changes to any of the RC targets over the previous year's targets.

All redeemed credit targets for all file types will stay the same.

These targets will determine your starting/minimum royalty rate for 2015. If you reach a new target during the remainder of 2014 you will move up to the higher royalty rate, otherwise your current rate will remain in effect until the end of the year.

If you fail to reach your 2014 target, you will not drop a royalty rate at the start of 2015. If you miss your target, you will have your current royalty rate grandfathered. For example, if someone who is now on 30% only got 10,500 RCs by the end of the year and missed the 30% target by 500 then they will still start next year earning 30%.

Here are the 2014/15 rates:

RC2015



(Edited on 2015-04-30 15:24:57 by kelvinjay)
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