Check payout date?

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blackwaterimages
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Posted Wed Mar 6, 2013 7:51PM
Am I misreading the calendar? I requested a check on Feb 20 and it should've been sent out on the 28th, right?  I haven't received the "We've sent you a cheque for $xxxxx.xx USD." email, so I'm wondering whether I just read the calendar wrong or what. Anyone know?
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Mar 6, 2013 8:05PM
I reckon it means they closed the batches on the cheques and in doing so you received an email indicating the cheque is on route. I can ask for you in the morning and update this post. The calendar should be accurate. If I'm missing something let me know.
blackwaterimages
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Mar 6, 2013 8:34PM
Posted By Lobo:
I reckon it means they closed the batches on the cheques and in doing so you received an email indicating the cheque is on route. I can ask for you in the morning and update this post. The calendar should be accurate. If I'm missing something let me know.

I actually DID NOT receive that usual email, so that's part of my concern. I followed up with the support ticket but if you could look into it that would be great, thanks.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Mar 6, 2013 10:02PM

Posted By blackwaterimages:
Posted By Lobo:
I reckon it means they closed the batches on the cheques and in doing so you received an email indicating the cheque is on route. I can ask for you in the morning and update this post. The calendar should be accurate. If I'm missing something let me know.

I actually DID NOT receive that usual email, so that's part of my concern. I followed up with the support ticket but if you could look into it that would be great, thanks.

You bet. I'll get back in here tomorrow morning.
blackwaterimages
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Sat Mar 9, 2013 12:01PM

I recieved a very terse reply regarding my support ticket:


Comment:
Hi there,

Your cheque was mailed on Feb 28.

Regards
Accounting 


 


That's great and all, but I still didn't recieve the confirmation email (which in itself is not a big deal, but IS helpful with record keeping) but my biggest concern is that I almost always recieve the check in the mail withing a couple days of mailing. Its now been 9 mail delivery days - at what point should I request that the check be replaced?


 
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Tue Mar 12, 2013 12:44PM

Posted By blackwaterimages:

I recieved a very terse reply regarding my support ticket:


Comment:
Hi there,

Your cheque was mailed on Feb 28.

Regards
Accounting 


 


That's great and all, but I still didn't recieve the confirmation email (which in itself is not a big deal, but IS helpful with record keeping) but my biggest concern is that I almost always recieve the check in the mail withing a couple days of mailing. Its now been 9 mail delivery days - at what point should I request that the check be replaced?


 

I'm not seeing that as terse, it's pretty succinct. Maybe it's free of flowers but I guess I can suggest we try and put more information into the ticket responses. All we can do is let you know when it was delivered. I can't see the actual post mark so if they are saying it was sent on the 28th(Thursday) it should have been processed by Canada Post within a few a days(Friday or Monday). I'm not claiming to know how Canada Post works, nor will I make any assumptions on how the USPS works. However, if I was a betting man I would place my money on the delay issues being related to the fact that the letter was processed on the Friday but not sent out of the sorting warehouse(or whatever it's called) until Monday. Again, I'm not a postal worker so I don't know precisely how things work in that regard.

Emails get lost all the time for some reason. It could be a glitch in the system that prevented you from getting the email notification. It could be that your email program flagged it as spam - I don't reckon that is the case though. You're the only person so far who has had issues with their cheque delivery though. So it doesn't seem like systemic issue.

I can't tell you what would have delayed the delivery date. Clearly we aren't hand delivering it. I hope you managed to get the cheque already. Anyway, let me know if you haven't.

(Edited on 2013-03-12 12:51:16 by Lobo)
blackwaterimages
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Wed Mar 13, 2013 2:38PM
Posted By Lobo:  I hope you managed to get the cheque already. Anyway, let me know if you haven't.

(Edited on 2013-03-12 12:51:16 by Lobo)

I haven't seen it yet... I'll send you a message. Thanks!
ihoe
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Thu Mar 14, 2013 2:31PM
I'm the second person having issues with  cheque delivery! I too have not received cheque as of today, March 14, 2013! But I did receive email notice on March 1, 2013 that cheque was sent. Mail from Calgary or Vancouver to Toronto is most of the times 3 - 4 days. I guess I will have to wait and see what happens.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Thu Mar 14, 2013 2:53PM
I've contacted Finance to see what the delay could be. I will See if I can get back in here tomorrow with news.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Fri Mar 15, 2013 7:02PM
The folks in Finance insist the cheques were sent so the only advice I can give at this point is to let me know if they haven't arrived early next week. I appreciate it's a long time to wait and it's very rare we have these types of issue with cheques, however, I've been told they should arrive very soon.

I wish there was more I could do but it seems that the issue is currently out of our hands. If we don't hear they have arrived by mid-week I wil see where else I can take this issue. Apologize for the inconvenience. Please continue to have patience.
blackwaterimages
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 125 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Fri Mar 15, 2013 7:51PM
Posted By Lobo:
The folks in Finance insist the cheques were sent so the only advice I can give at this point is to let me know if they haven't arrived early next week. I appreciate it's a long time to wait and it's very rare we have these types of issue with cheques, however, I've been told they should arrive very soon.

I wish there was more I could do but it seems that the issue is currently out of our hands. If we don't hear they have arrived by mid-week I wil see where else I can take this issue. Apologize for the inconvenience. Please continue to have patience.

Thanks for looking into this. Not much to do at this point, I guess. Unless it arrives tomorrow, I won't be able to do much about it anyway since I'll be shooting in Mexico for the next week. I'll let you know if/when it arrives!
ollo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Sat Mar 16, 2013 3:25AM

It looks like the schedule for cheque lost the beat here as well. I havent received the "We've sent you xxxx dollars"-mail yesterday. According to the schedule the payment mailing should have been on March, 15 (Cut-off March, 08). Payment ticket is still OPEN.


What do you recommend? Wait till next week or contact contributor relations??


 
Marbury
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsMember has had a File Of The Week.
Posted Sat Mar 16, 2013 4:32AM

Why was my post here deleted?


 
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 16, 2013 5:41AM

Posted By Marbury:

Why was my post here deleted?


 

Do you request Cheques as your payout method or PayPal?
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 16, 2013 5:46AM

Posted By ollo:

It looks like the schedule for cheque lost the beat here as well. I havent received the "We've sent you xxxx dollars"-mail yesterday. According to the schedule the payment mailing should have been on March, 15 (Cut-off March, 08). Payment ticket is still OPEN.


What do you recommend? Wait till next week or contact contributor relations??


 

Ill check with Finance on Monday morning for the March 15 cheques as well.
ollo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Sat Mar 16, 2013 5:55AM

Thanks a lot! 


 
Marbury
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Audio downloadsMember has had a File Of The Week.
Posted Sat Mar 16, 2013 8:09AM
Paypal but its still a late payment issue disregarding the way it is paid.
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Sat Mar 16, 2013 8:42AM

Posted By Marbury:
Paypal but its still a late payment issue disregarding the way it is paid.


Two quick things:

1- the thread you are asking about your PayPal question in isn't about PayPal.
2- your discussion in there related to your failure to have realized the date you would receive your PayPal* payment has nothing to do with Cheque request delays.

That is why your posts were removed. Please let me know if there is any addition confusion. I'd really hope you would understand that but in the event you hadnt(which is clearly the case) I thought I'd send you a sitemail.

That was the site mail you decided to ignore.

Lets let the folks who are looking for clarity around their cheque payments have their thread back. No addition responses are required from you in this thread. You can respond to my Sitemail via Sitemail though.

* You made your request on the 5th which means you will be paid on the 18th. In short, you missed the cut off by a day and a half. See here: 2013 Payment Calendar

Sorry for the distraction, folks. Let's stay on topic from here on out.

(Edited on 2013-03-16 11:36:36 by Lobo)
ihoe
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Mon Mar 18, 2013 1:52PM
For the record: The cheque finally arived, Mar. 18, 2013, from the Feb 28, 2013 Cheque Payment Mailed Date.
ollo
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Mon Mar 18, 2013 2:03PM

Nothing new here. The cheque from February, 28 (Cut-Off February, 21) is apparently still on its way (e-mail notification received). Usually cheques are in my letterbox after 11 or 12 days.... Well... waiting patiently, fingers crossed.


For the last payment request (Cut-Off March, 08) still no notification mail that the cheque has been sent out. Payment ticket still open. I will send a ticket to contributor support today. Looks like there is something odd going on.


 


 
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