Damaged Download

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2ndLookGraphics
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Mar 19, 2013 10:59AM

Has anyone ever downloaded an image here and tried to open it receiving an error message saying the file was either damaged, corrupted or too large (it was just medium size). This happened to me yesterday. I attempted the download twice with the same results.


I also downloaded two other images without issue so I do not believe the problem was with me.


I contacted customer relations and other than the acknowledgement email I have not heard from them.


I know I may seem impatient but it is for a project that needs to get out the door ASAP and the photo is just the right one for it. 


Any suggestions as to what I can do here?
lostinbids
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto VideographerThis member chickened out of their last cage challenge. What, are you scared of a little photoshop challenge?
Posted Tue Mar 19, 2013 1:16PM
Download it again. It will now be free for you to download at medium size.
2ndLookGraphics
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Tue Mar 19, 2013 1:59PM

I just tried it again - third time - same results.


This is the file I am trying to download.


file_thumbview_approve 
slobo
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Tue Mar 19, 2013 2:15PM
sounds like a corrupted file. Maybe some file recovery software can fix it?
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Tue Mar 19, 2013 2:58PM
I have reprocessed the file. Give it another go in a little while.
2ndLookGraphics
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Mar 20, 2013 7:31AM

Well, we are part of the way there. Here is what I got when I downloaded and opened it this time.

Image-iStock-damaged
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Mar 20, 2013 7:42AM
Alright. Well have to contact the contributor. There isn't much more we can do from our side. I'll send you an email as soon as we hear back from them.
2ndLookGraphics
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Mar 20, 2013 7:53AM

Thank you Lobo,


I hope they get back soon since this is the focus of my design, approved by my client, and has to get to print soon.


 
Lobo
Mask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matchesThis user has the power to wield the BanHammer, a weapon forged in the fires of hell for that get-off-my-planet quality you can't get anywhere else. You betta reckonize.Forum Moderator
Posted Wed Mar 20, 2013 8:49AM

Posted By 2ndLookGraphics:

Thank you Lobo,


I hope they get back soon since this is the focus of my design, approved by my client, and has to get to print soon.


 

We've managed to download the file with no issues so Kelvin will email you the file. I'm not sure what is causing your particular issue but feel free to fire me off a Sitemail in the event it happens again.
2ndLookGraphics
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsExclusive
Posted Wed Mar 20, 2013 9:27AM

Thank you Lobo and Kelvin. 


The file you sent works perfect. I do not know what the issue was. I frequently download images from here and actually bought 2 others the same day as this without a problem.


Well now time to get back to work, thanks to you both.
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