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503 Error page on video files

Displaying 1 to 3 of 3 matches.
IsaacLKoval
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Thu Apr 4, 2013 1:50PM

Certain video file pages of mine are showing up with a 503 error. I had a buyer complain to me that he could not access one of my files because of this. Examples can be found below:


 


http://www.istockphoto.com/stock-video-19488419-mountain-bike-point-of-view-in-forest.php?st=38595c8


http://www.istockphoto.com/stock-video-19488428-mountain-bike-point-of-view-in-forest.php?st=38595c8


http://www.istockphoto.com/stock-video-19488436-mountain-bike-point-of-view-in-meadow.php?st=38595c8 


 


They can still be seen on my portfolio and in searches. Anyone else having this problem?
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Thu Apr 4, 2013 1:55PM
We had some similar reports a few months ago. If you open a support ticket and let contributor relations know, they should be able to reprocess them for you.
IsaacLKoval
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Thu Apr 4, 2013 1:58PM
Thanks. Do you know why this is happening? I'm worried now that more of my files are going to show up like this but I don't want to spend the time checking all 3,000+ of them.
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