Cashout / Refund / Payment Recovery

Displaying 1 to 7 of 7 matches.
InkkStudios
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Mon Jun 17, 2013 9:28AM
I clicked to cash out this morning, but my bottom balance did not change.  Thought I had made a mistake, so I went to try again and was given the alert that I didn't have enough in to cash out.  Just thought I would make you aware of this bug.

(Edited on 2013-06-17 13:14:41 by kelvinjay)
jperales
Member is a contributor and has less than 250 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Jun 17, 2013 12:33PM

I've received a mail sying that i've requested a payment of 65,01 $ and in my pfinancials profile I will see an account balance of -42,99 $


Obviously I have not rquested payment (only more than 100 $)


What had happened?
fotoMonkee
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Mon Jun 17, 2013 12:37PM

Yes...just got an email that i've requested $71 (obviously under the minimum $100). Incidently i havn't requested this!!!! 


Whats going on iStock!!!!
jperales
Member is a contributor and has less than 250 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Jun 17, 2013 12:58PM

they answer me that they are recovering a mistaken double payment made some months ago. For me is OK


 
kelvinjay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Mon Jun 17, 2013 1:01PM
For anyone who has seen a lower payout than expected, or has seen that their balance has dropped, iStock HQ have recovered funds from a previous over payment.

Here's the initial thread:

http://www.istockphoto.com/forum_messages.php?threadid=349479

And a clarification of things here:

http://www.istockphoto.com/forum_messages.php?threadid=349479&messageid=6792715

Here's what happened:

Back on December 3rd 2012, iStock had an issue with Paypal that resulted in some contributors getting paid their requested earnings twice. This was spotted pretty quickly and an email was sent the same day to the affected accounts saying this:

"We have sent your PayPal payment twice in error. Please return the funds to us at your earliest convenience at accounting@gettyimages.com"

Most people just responded by returning the overpaid funds right away but some others did not. It is that over payment that has now been recovered from those who had not yet returned the money.

(Edited on 2013-06-17 17:06:40 by kelvinjay)
fotoMonkee
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Mon Jun 17, 2013 1:08PM
Posted By kelvinjay:
For anyone who has seen a lower payout than expected, HQ have recovered funds from a previous over payment.

I'm just looking for the relevant thread now and will post it up asap.

Thats all well and good - but i specifically sent my last cashout as an outstanding payment from Decembers mix up and was told that this was acceptable via accounts and that they would just 'cash' my request earnings. Guess what i had an hour ago....the monies which accounts are supposed to take paid into my PayPal account. Surely the payment could just be reversed instead of cashing in any dollars left in the pot??? This is turning into a farce.
lisathephotographer
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Mon Jun 17, 2013 1:08PM
This has happened to me too, I didn't request payment of earnings and now my account is - $21
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