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How to handle rejected for credentials for shots done in public

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Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Sep 19, 2013 9:49AM

I saw another post here that talked about submitting your credentials as a model release that way Istock knows you have permission which is fine but my situation is a little different. I don't have any credentials. The event was shot in a public area, in an unticketed event. How do I present this information to Istock to let them know as there have been a couple images that already have been rejected due to them believing I needed credentials for the event.

Is there an email I need to submit to to let them know the images not shot at restricted photography places or should I go through scout, or what?
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Thu Sep 19, 2013 10:54AM
Your files were rejected for multiple reasons and not only for missing credentials. The best thing would be to resubmit them and to present all important information in the caption and/or description (where it was taken, public or private grounds, about the event/organiser, who were involved and captured etc) so the inspector can see all the important information and make the call.
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Thu Sep 19, 2013 11:51AM
/yeah I'm aware of the other issues with the caption on the most recent batch. I didn't bring that up as that part was an oops on my part, easily correctable, and wasn't something I questioned. But I'm not just refering to the most recent batch either though as I've had images refused from events due to the same thing. The need for credentials.

I'll try to see though if I can add more information and hope I can get some better results but I do believe I have done this before and had the same results that it needs credentials. I could be mistaken though as it has been a while since I have tried to upload an event to istock photo.


Thank you.

(Edited on 2013-09-19 11:51:21 by txking)
Member is a Bronze contributor and has 250 - 2,499 Photo downloads
Posted Sat Sep 21, 2013 7:17AM
That's certainly what I do for any images that the reviewer might think were taken at a restricted event. Just put something in the description box like *****NOTE TO REVIEWER********* then explain the circumstances of the event. It has worked fine for my images. Just go into Edit after acceptance and remove the note. Some reviewers are nice enough to take it out themselves! Regards, David.
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