I'm getting magazines I didn't order!

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FreeTransform
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Posted Thu May 17, 2007 12:53AM
So it might have been the bogus survey I filled out online (and realized what I'd done too late), or maybe my bank is selling my info to these people, I dunno. But the other day I got an email from Columbia House telling me that the DVD I'd ordered had shipped. I chucked it into my spam mailbox, cause I had not joined their club, and most certainly did NOT order "Jarhead."

Well, yesterday it came in the mail! I also got "Everyday with Rachel Ray" magazine, which juxtaposed with "Jarhead," serves as a continuum for all things I am not. I spent 10 minutes in phone tree hell trying to talk to a real person at Columbia House. Apparently, one does not exist. The invoice for the magazine (who is Rachel Ray and why does she have a magazine?) didn't even have a phone number to call.

I boxed up the DVD and sent it back with big red marker all over the invoice saying I did not join their "club." I scribbled similar invective on the magazine invoice and mailed it back.

But today I got another email from some other company thanking me for joining. WTF? How can I stop these people (or, non people, in the case of Columbia House)??
swalls
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Posted Thu May 17, 2007 1:04AM
I don't understand why you can't get a real customer support person at Columbia House but if they are billing you I would send the bill back with a letter explaining your situation then ask for a contact number for your lawyer. I would hate to see your credit marred by something like this.

Good luck.
Whiteway
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Posted Thu May 17, 2007 1:10AM
So the problem is, you think you may have somehow ordered by accident?

Probably not, Internet transactions almost invariably involve on line payment. Would you send goods by post and trust a stranger to pay for them later?

This sounds like a marketing scam, where the goods are sent with an invoice and 'see what happens'. My inclination would be to bin it as one more piece of junk mail. You shouldn't be obligated by this kind of thing.
FreeTransform
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Posted Thu May 17, 2007 1:16AM
No, I don't think I ordered anything by accident, but just got on a list somewhere. I think it may be some kind of scam as well. Or to be more charitable, the company is hoping you'll like their product so much that you'll go ahead and send in the money. The woman at the post office said she had a similar experience, and she thinks that they're banking on people getting so frustrated trying to contact customer support that they'll just send in the 5 bucks, keep the DVD and cancel the membership.
Whiteway
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Posted Thu May 17, 2007 1:51AM
It's the kind of thing that would leave me spitting feathers!

file_thumbview_approve
PrairieArtProject
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Posted Thu May 17, 2007 6:34AM
Actually, I don't think Columbia House sends the goods and an invoice. I've seen them do things like sending you an invoice in hopes that you'll pay it and join, but never the actual CDs unless you have signed up.

I had a co-worker who thought he would be clever and subscribe to a bunch of stuff after I resigned my position with the company. Well. I was the happy recipient of "Playboy," "Hustler," a bunch of catalogs that had to be delivered in a "discreet plain brown wrapper." Let's just say it was quite educational. However, I had a hell of a time convincing these people that I did not subscribe to their magazines. "Listen," I told them, "believe me when I say that seeing naked girls is really not my thing. Really."

Anyway, Playboy and Hustler were good about it. They explained that the next issue was probably already too late to stop, but I never received another bill or issue after that. The catalogs were another matter. I just forwarded them all to Vander
caspixel
Member has had a submission accepted to the Designer SpotlightThis member has lost their last cage match. Consider this the black eye the bully gave you after school by the bike racks.
Posted Thu May 17, 2007 8:49AM
LOL, only you Tracy...
ManicBlu
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Posted Thu May 17, 2007 8:52AM

I don't live in the states any longer but when I did there was a law that allowed you to keep such things that were sent that you didn't order. I did it regularly and ignored all the bills until they stopped. I did write the companies letting them know that I did not order their merchandise and would not go to the expense of returning the items and certainly wouldn't pay for them. I had a computer manual sent to me out of the blue once with a selling price of $60.00. I still have it. It's a very nice book although a bit out of date now.


I felt no guilt about not paying for marketing scams such as this.
vander
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Posted Thu May 17, 2007 10:04AM
Posted By Whiteway:
It's the kind of thing that would leave me spitting feathers!

file_thumbview_approve


Oh, cheap. Not cheep. You are almost as bad as telemarketers.


 
GreenPimp
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Posted Thu May 17, 2007 10:36AM

That's an aggressive marketing scam. I get invoices in the mail for magazines like US News & World Report for $125/yr 65% down from the cover price. blah blah blah I believe BMG sent me some DVD's once. Return to sender and try to send some correspondence back via internet if you can't get back on the phone.

I paid some snot nosed kid who showed up at my door $120 for two magazine subscriptions. "I was helping him pay for an education." 180 days later, per the receipt instructions, I called to inquire about my "missing" overpriced subscriptions. Apparently, this inner-city kid pocketed my money. I was refunded in a hurry. I'm generally not a violent guy but I wanted to break the kid's horse teeth. I learned my lesson by handing over cash money.  

I love bending anyone's ear, that will listen, with the words "class action lawsuit." That usually guarantees an immediate response.  
qingwa
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Posted Thu May 17, 2007 11:35AM
Columbia house - 888-467-7404  Press 1 for English; then don't press or say anything, ignoring messages.

Every day with rachel ray's CS phone is 1-800-305-7991. It is published by Reader's Digest - to get a human at reader's digest dial 800 304 2807 Press 0.

Cribbed from gethuman.com which rocks btw

Both should be able to tell you where the order came from, since it sounds like the problem might be ongoing.

(Edited on 2007-05-17 11:36:35 by qingwa)
AndrewJohnson
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Posted Thu May 17, 2007 11:47AM
Posted By qingwa:
Columbia house - 888-467-7404 Press 1 for English; then don't press or say anything, ignoring messages.

Every day with rachel ray's CS phone is 1-800-305-7991. It is published by Reader's Digest - to get a human at reader's digest dial 800 304 2807 Press 0.

Cribbed from gethuman.com which rocks btw

Both should be able to tell you where the order came from, since it sounds like the problem might be ongoing.

(Edited on 2007-05-17 11:36:35 by qingwa)


Great site to have bookmarked, thanks!
upsidedowndog
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Posted Thu May 17, 2007 12:11PM
Have you pissed someone off lately? Could be they've signed you up for a bunch of stuff. I must admit the idea has crossed my mind with our annoying neighbors upstairs.

Actually - someone did that to me back in the UK. They got fired from the company for being useless, thought it was because of me, so they started signing me up for all sorts of Farming publications. I was actually able to get one company to send me a photocopy of the subscription card that had been filled out in my name - it wasn't my handwriting.

The catalogs and magazines were not the half of it, though... because I got onto some kind of agriculture list, I started getting phone calls at 5am from farm equipment and services companies offering me their products!! "Look, it's 5am, I am not a farmer, I am not up milking my cows, spreading my hay or trying to supply infected spinal columns to Tesco... I am in bed and I was asleep until you called to try and sell me a tractor!!"
Whiteway
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Posted Thu May 17, 2007 1:19PM
Posted By vander:
Oh, cheap. Not cheep. You are almost as bad as telemarketers. ;)

I take a bow!
Jot
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Posted Fri May 18, 2007 8:35AM
From: noreply@jotclub.com

Dear Mr FreeTransform

Thank you for joining Jot's FREE* Stock Photo Club. Welcome to the world of FREE* stock photography. Your first FREE* stock photograph is enclosed. We hope you have many happy hours of pleasure from this FREE* gift.

Yours truly,

The JotClub Team
FREE* Customer Service Line 1-800 ONHOLD

ripoff


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zerocattle
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Posted Fri May 18, 2007 9:02AM
Comic Sans nonetheless: the font of evil geniuses everywhere.
PrairieArtProject
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Posted Fri May 18, 2007 10:04AM

Posted By zerocattle:
Comic Sans nonetheless: the font of evil geniuses everywhere.


I thought that was helvetica, or as we used to have taped to our walls in the advertising dept. -- "Hell-vetica"
FreeTransform
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveMember has had a submission accepted to the Designer SpotlightMask of the Diablo Azul - Member has won between 1 and 3 Steel Cage matches
Posted Fri May 18, 2007 12:49PM
Helvetica is a noble, if ubiquitous, typeface - Comic Sans (and Arial) are just two of the cheap ripoffs forced upon the world by Microsoft:

Ban Comic Sans

The Scourge of Arial
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