Auto logged out every morning @ 0800 GMT

Displaying 1 to 14 of 14 matches.
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Oct 30, 2007 2:29AM

This morning was the 3rd time that I was logged out and unable to get back in until around 30 minutes later. Is there something running at 0200 (Calgary time) that is causing this? Are you aware of it?
blackjake
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 125 Audio downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Tue Oct 30, 2007 2:40AM
I have the same problem. This morning it took about 10 attempts to get back in.
sjlocke
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Gold contributor and has 5,000 - 12,499 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorExclusive iStockphoto Videographer
Posted Tue Oct 30, 2007 3:09AM
I had no problem logging back in, but am logged out every overnight.
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Oct 30, 2007 3:23AM
Posted By sjlocke:
I had no problem logging back in, but am logged out every overnight.

The point is you can't log back in 'when it happens' as it puts you in a loop to enter username and password. I've noticed it takes around 30 minutes to clear (may be shorter as I don't keep trying after 4 or 5 attempts)
johnbloor
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Tue Oct 30, 2007 3:29AM
Yes I keep getting logged out, too; sometimes I can log back in, other times I can't.
sakaasa
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Illustration downloadsExclusive
Posted Tue Oct 30, 2007 4:14AM
This has been happening to me since last Friday. I wonder how many buyers just give up on the first try?
suemack
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloads
Posted Tue Oct 30, 2007 4:26AM
Happens to me at our 9.03pm (NZ) every evening, Can log in again about 5 mins later.
danishkhan
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 250 - 2,499 Illustration downloadsExclusive
Posted Tue Oct 30, 2007 6:54AM
it happens to me once, I couldnt got back in for 1.30-2 hours then i gave up. although i sometimes get logged out at 12 night MST.
slobo
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Audio Artist
Posted Tue Oct 30, 2007 9:36AM
I think that we get auto logged out 24 hours after we log in.
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Oct 30, 2007 9:58AM
Posted By slobo:
I think that we get auto logged out 24 hours after we log in.

0803 UK, 2103 NZ - too much of a coincidence. I think the 24 hr thing is in addition to what people are reporting here.
gcoles
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusive
Posted Tue Oct 30, 2007 10:02AM

Interesting problem. We changed secure.istockphoto.com to use Akamai on Friday, which means that the Akamai servers cache some of the secure stuff for a period of time (don't worry, it is just as secure as it was before). However, I think what is happening is that the caching mechanism is keeping you "logged out" until the cache expires. We will definitely look at this today and see what can be done about it.

We apologize for any inconvenience this has caused.

Also note that the site is logging everyone out around midnight Calgary time, when sessions are purged on our end. At the moment, we are requiring a login once a day. 
tirc83
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsExclusive
Posted Tue Oct 30, 2007 12:13PM

Thanks GC - glad it's being looked into.


 
joto
Member is a contributor and has less than 250 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusive iStockphoto Illustrator
Posted Tue Nov 6, 2007 2:24AM
It still happens. Suddenly you're out and it was difficult to get back in. I don't know if it was a coincidence but I wasn't able to login untill I went to the starting page and logged in from there.
trigga
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Tue Nov 6, 2007 3:59AM
Posted By joto:
It still happens. Suddenly you're out and it was difficult to get back in. I don't know if it was a coincidence but I wasn't able to login untill I went to the starting page and logged in from there.
Yep - still a problem here as well (I was out for about 15 minutes I think, so no biggie, but then I'm not a buyer at the moment).
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