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Vistaprint upload problems

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Posted Sun Jun 8, 2008 10:17AM

Has anyone used Vistaprint? I've created some artwork for a self-adhesive label in Adobe Illustrator on my Mac. I then discovered that I have to use Microsoft Explorer on a PC. I sent the file to my husband's PC and tried to upload from there, but the preview looks low resolution so I'm reluctant to approve as I presume the low res version is what I will end up with.

Thanks in advance for any advice
Posted Sun Jun 8, 2008 11:49AM

Julie - I recently did a 4-c self-adhesive label (in AI) and used UPrinting - they did a great job - didn't need to move my file from Mac to PC (that's just weird).

Their prices are great. If you want more info about the process, sitemail me.
Posted Sun Jun 8, 2008 12:40PM
The vistaprint preview is always very low res.... but I've never had any issues with their print quality. I think there's an option to request a pdf proof, for an extra buck or two, isnt' there? (Don't take my word for it... but I vaguely recall seeing that option.)
Posted Sun Jun 8, 2008 1:25PM

Sorry - may have misunderstood what you were asking for, since it looks like you've already placed the order.

bkb is probably right - though there should be no reason for the PDF not to look good - I haven't had that problem with UPrinting.

I would download the file and print it to check it. Presumably if it's just their online preview, it will print out just fine. 
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Posted Sun Jun 8, 2008 1:45PM

After ordering from Vistaprint I started to get spam, and I have continued to get it on a daily basis ever since. And I'm not talking about offers from Vistaprint, which I don't mind.  I get spam for viagra, weight loss, money making schemes...  It's like I contracted a disease.

If you order through Vistaprint, my advice is to set up a separate email to handle communication with them.  Then you won't have to worry about spam mixing in to your regular business emails.  I've encountered the same issue with another online printer too.  Reselling email addresses may be a common practice among online printers.
Posted Sun Jun 8, 2008 4:23PM

thanks all of you for your help.

mtngigi, uprinting might not be option as I'm UK based and I don't want to pay extra postage though I will compare the total price. bkb  I'm too much of a cheapskate on this tiny job to ask for a pdf - my files are usually perfect for printing so I'm glad to hear from you that it is just the way they preview.

Geoff thanks for that tip. Luckily I don't get spam at the moment so I will follow your advice
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Posted Mon Jun 9, 2008 2:39AM
Julie, I used vistaprint recently, and yes, the quality is way better than the low-res preview, no worries!

Edit: specifically, I was using vector artwork, and it didn't show up as anti-aliased in the preview, but came out fine when printed.

(Edited on 2008-06-09 02:51:56 by kemie)
Posted Mon Jun 9, 2008 8:29AM

I'm not sure where Uprinting operates from, but their prices are so low that it more than makes up for possible shipping expenses.You can punch in specs and quantities and zip code, and get the costs up front.

I did 500 4-c full-bleed crack & peel labels - 6.75" x 3.5" and the cost was $112.00 ... with shipping. So they're worth checking out.

My only complaint is when I want to talk to a human with questions - that's been iffy, but it's the price we pay for doing business online.
Posted Mon Jun 9, 2008 5:48PM
I have used Vistaprint for years and never had any problems with them. My previews don't usually look low res though, so not sure what is up with that. I work on a PC (gasp, I know...LOL) so not sure about the Mac/Pc issue...I think that is bizarre though.
Posted Tue Jun 10, 2008 6:40AM

ha ha mtngigig the labels I'm ordering (just for sticking on the back of my watercolour paintings) are only about $15. However the uprint link is really helpful to know about for proper design work.

Godsdove looks as though I'm going to have to ring to check this out

Posted Tue Jun 10, 2008 8:58AM
Ok I think I got to the bottom of it. When I upload a pdf it looks OK - a bit fuzzy but it looks like a low-res version of a high res image. However the illustrator file looks dreadful and I think it's because my husband's outlook express converts the mac adobe illustrator file I've e-mailed to him into some horrible microsoft/windows equivalent which is why it looks so dreadful on the preview
Posted Tue Jun 10, 2008 7:53PM
Ugh.....well that would explain it. How bizarre. I'll have to remember the mac/pc thing if I one day switch to Mac. Glad you got it figured out!!
Posted Wed Jun 11, 2008 1:26PM

ha ha mtngigig the labels I'm ordering (just for sticking on the back of my watercolour paintings) are only about $15.

Please tell me they were tiny, 1-c labels, and that I didn't get ripped off for what I got.

What I paid on Uprinting was in comparison to a quote from a local print broker for $400-600 for the labels.
Posted Mon Jun 16, 2008 1:50PM
tiny yes, and no choice about the size and shape - but 4 colour. Uprinting looks better when you need more choice
Posted Mon Jun 16, 2008 2:05PM

Whew - that's good to know, lol.

The local print quote I got couldn't do the size I wanted, and couldn't do full-bleed, so I was happy to find that Uprinting could fill those needs (started a thread here and that's how I found out about them).

Perhaps sometimes they aren't competitive, but so far for the two jobs I used them for (the labels and a brochure), their prices came in way below other quotes I had gotten from local printers.
Posted Wed Jun 18, 2008 1:27PM
You can also check for low rates, nice customer service, and quality results.
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Posted Wed Jun 18, 2008 6:01PM

I have had some interesting experiences with VistaPrint. Everytime I place an order (three orders), the first set looks like it was done by a blind printer, with the image rotated within the card, or bleeding where it should not bleed. I complain, they reprint. second batch has always been good.

You get what you pay for.
Posted Fri Jun 20, 2008 10:52AM

You get what you pay for.

Most times we get what the client is willing to pay for.
Posted Wed Aug 6, 2008 10:45PM

You can also check us out at for competitive prices, great customer service, and quality results. We do NOT sell our customers email address'.


Posted Thu Aug 7, 2008 5:20PM
I like they do a great job...
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