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scout form

Displaying 1 to 8 of 8 matches.
dee-jay
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Nov 24, 2008 6:28AM

Hi, I just tried to send a message to Scout but I'm getting the form error "You must enter a rejected file number or a list of rejected file numbers that belongs to you."


I have the file number in the form. I've tried it with a "#" and without, and I've tried it with IE and Firefox. All of the required fields are filled out. Is it me??


Thanks!
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Mon Nov 24, 2008 6:33AM
Was it a rejected file? What is the number?
AndrewJohnson
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Bronze contributor and has 250 - 1,249 Video downloadsExclusive
Posted Mon Nov 24, 2008 6:33AM
I just created a Scout request ticket and it worked fine for me. Did you put the file number in the 'File Number*' field or in the description box?
dee-jay
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Nov 24, 2008 6:39AM
/
/Hi, it wasn't rejected but some keywords were removed that I feel are relevant. It's file: 7857205


Andrew -- I initially put it in the description field but then saw the File Number field and moved it there.


This really is quick help!


(edited to fix spelling)

(Edited on 2008-11-24 06:40:33 by dee-jay)
btrenkel
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Silver contributor and has 1,250 - 4,999 Video downloadsMember is a contributor and has less than 125 Audio downloadsExclusiveExclusive iStockphoto VideographerExclusive iStockphoto Audio Artist
Posted Mon Nov 24, 2008 6:46AM
same here - but the file was approved, and then deactived immediately. Now I contest the deactivation...but can raise it with Scout
MichaelJay
Member is a Gold contributor and has 10,000 - 24,999 Photo downloads
Posted Mon Nov 24, 2008 6:56AM

If it wasn't rejected, you can't send it to Scout.


Forward the notification with the removed keywords via sitemail to Keywords.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloads
Posted Mon Nov 24, 2008 6:56AM
Correct, only actual rejected files can be sent to Scout.

For the keyword removal and the deactivation, send a ticket to Contributor Relations instead (Keywords' sitemail is the slow boat to China).

(Edited on 2008-11-24 06:58:32 by sylvanworks)
dee-jay
Member is a contributor and has less than 250 Photo downloadsMember is a Gold contributor and has 10,000 - 24,999 Illustration downloadsExclusiveExclusive iStockphoto Illustrator
Posted Mon Nov 24, 2008 7:12AM
Thanks all!
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