Search, Lightbox and Portfolio Problems

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Displaying 1 to 20 of 24 matches.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Wed Jul 29, 2009 8:44AM
There was a failure with the search servers that took longer than expected to recover, but should be back up to speed now. We're sorry for the inconvenience!
bphotographer
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Wed Jul 29, 2009 8:44AM
-2 search results for Women
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Jul 29, 2009 8:46AM
Firefox 3.1 on XP, 685,000+ search results for Women.
bphotographer
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Wed Jul 29, 2009 8:46AM
-2 search results for Smiling (Facial Expression)
Whiteway
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Jul 29, 2009 8:47AM
Posted By bphotographer:
-2 search results for Smiling (Facial Expression)

429,000+, Firefox on XP.
anouchka
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsExclusiveExclusive iStockphoto Videographer
Posted Wed Jul 29, 2009 8:48AM
working fine now, thank you
bphotographer
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusiveMember has had a submission accepted to the Designer Spotlight
Posted Wed Jul 29, 2009 8:48AM
Had to log out and log in, works fine.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Wed Jul 29, 2009 8:48AM

Posted By bphotographer:
-2 search results for Women


I did sitemail you about that as well, if you still have a bad result can you try logging out and back in?
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Wed Jul 29, 2009 8:50AM

Posted By bphotographer:
Had to log out and log in, works fine.


Good to hear. Thanks!
leviticus
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Flash downloadsMember is a contributor and has less than 250 Illustration downloadsMember has had a submission accepted to the Designer Spotlight
Posted Wed Jul 29, 2009 4:56PM
Nice going on the fix today, you folks sorted that quick. Well done Rob for sorting out the forum fallout, would not like that job.
itsskin
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a contributor and has less than 250 Video downloadsMember is a contributor and has less than 250 Illustration downloadsMember is an InspectorExclusiveExclusive iStockphoto VideographerMember has had a File Of The WeekMember has won a contest
Posted Wed Jul 29, 2009 7:55PM
My bestseller vanished away from the first places with "spa" search. And it just cant be found at all! This is the pic with 2800 sales. What is going on?
CribbVisuals
Member is a Gold contributor and has 10,000 - 24,999 Photo downloadsExclusive
Posted Wed Jul 29, 2009 8:17PM

I think there is still an issue.  I added some photo files to a private lightbox this afternoon and the images are not showing up.  I have logged out, deleted cache, cookies etc and the images are not showing in the light boxes.  Chrome Windows XP updated.  


Lightbox:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=6288760


Missing files:


10114258


10114280


Lightbox:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=5799481


Missing file:


10110484


I recked using Firefox and no joy with that either...


Andy


 
georgeclerk
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember is a Bronze contributor and has 125 - 1,249 Audio downloadsExclusiveExclusive iStockphoto Audio ArtistMember has won a contestMember has had a File Of The Week.
Posted Thu Jul 30, 2009 1:03AM
Posted By leviticus:
Nice going on the fix today, you folks sorted that quick. Well done Rob for sorting out the forum fallout, would not like that job.


Could I just - respectfully - disagree... I love iStock, and think it's an excellently run site, but the search was intermittently down/completely down for over three hours.  I don't know the exact timing because the thread where it was originally reported has gone (with good reason).


Within the space of seven days we had two major outages, in both cases with many exasperated customers asking for help, and no official word until Rob came online to calm and reassure everyone.  Both times the buyer comments got to the point where URLs for other stock sites were being shared.


Though my sales personal took a knock, I'm less worried about this blip, and more worried about the impact to the hard-earned reputation of the site as the place to get stock.  For every despairing customer who did post in the forums, there must have been many who didn't.


It seems possible that the search problems came after a site change, BM or otherwise.  If that is the case, please could engineers stick around to check if changes have had an impact on the site, and be ready to resolve problems.


Again, I really don't want to sound negative about such a great site and business, I just think that now that iStock is so well recognised and used worldwide, these kind of problems need to be avoided at all costs, and zapped really swiftly if they do occur.
Rawpixel
Member is a Black Diamond contributor and has more than 200,000 Photo downloadsMember is a Silver contributor and has 2,500 - 9,999 Illustration downloadsMember has had a File Of The WeekMember has won a contest
Posted Thu Jul 30, 2009 1:24AM
I completely agree with resonants. These consistant search problems must be losing us customers. If the recent outages have been due to site changes then wouldn't the weekend be a better time to implement?
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 30, 2009 5:01AM
This past search problem was not caused by a site change. Just a plain old fail.
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 30, 2009 5:02AM

Posted By aquaspects:

I think there is still an issue.  I added some photo files to a private lightbox this afternoon and the images are not showing up.  I have logged out, deleted cache, cookies etc and the images are not showing in the light boxes.  Chrome Windows XP updated.  


Lightbox:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=6288760


Missing files:


10114258


10114280


Lightbox:


http://www.istockphoto.com/file_search.php?action=file&lightboxID=5799481


Missing file:


10110484


I recked using Firefox and no joy with that either...


Andy


 


I see those files, so not sure why they were missing for you, but they seemed to have returned.
karenhermannCLOSED
Member is a Bronze contributor and has 250 - 2,499 Photo downloadsExclusive
Posted Thu Jul 30, 2009 5:16AM
Posted By resonants:

Posted By leviticus:
Nice going on the fix today, you folks sorted that quick. Well done Rob for sorting out the forum fallout, would not like that job.


Could I just - respectfully - disagree... I love iStock, and think it's an excellently run site, but the search was intermittently down/completely down for over three hours. I don't know the exact timing because the thread where it was originally reported has gone (with good reason).

As the original poster of that thread, can I ask why the thread disappeared?  After my posting, I left and bookmarked it so I could quickly find out the status when I got back on, without having to pore through forum posts, but it was totally gone. 
sylvanworksCLOSED
Member is a Diamond contributor and has 25,000 - 199,999 Photo downloadsMember has had a File Of The WeekMember has been inducted into the iStockphoto Hall of Fame.
Posted Thu Jul 30, 2009 5:25AM
Because there were so many threads created on the same issue that it was out of control (this whole forum was a sea of locks and redundant threads) and then the problem was fixed, so there was no need to make people read sort through all threads to find an answer. I created this one and removed all the rest. Some people also posted links to other sites in there, but hey, it's the Internet it happens.
MRM_WebHead
Posted Thu Jul 30, 2009 8:03AM

Is there a way to delete individual photos from a lighbox? I cannot find an answer though I have searched the site for one.


Many thanks for the help.


MRM
johnwoodcock
Member is a Silver contributor and has 2,500 - 9,999 Photo downloadsMember is a Diamond contributor and has 25,000 - 199,999 Illustration downloadsExclusiveExclusive iStockphoto IllustratorMember has had a File Of The WeekAwarded to fabulous photographers with more than 100,000 downloads
Posted Thu Jul 30, 2009 10:09AM
Just click on the little (lightbulb?) icon underneath the image, the right hand one.
This thread has been locked.
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