Air Passenger Customer Service Improvements - Stock Image

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390287 15: House Aviation Subcommittee Chairman John Mica (R-FL), center, speaks June 7, 2001 as, from left, American Airlines CEO Don Carty, Air Transport Association President and CEO Carol Hallett, Rep. Don Young (R-AK), Continental Airlines CEO Gordon Bethune, Northwest Airlines CEO Richard Anderson, Delta Airlines CEO Leo Mullin, Evergreen Airlines CEO Tony Bauckham and American West Airlines CEO William Franke listen during a press conference on air passenger customer service improvements on Capitol Hill in Washington, D. C. (Photo by Alex Wong)

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