Contáctanos
Preguntas frecuentes principales
¿Cómo sé si necesito una licencia estándar o ampliada?
Cada archivo descargado de iStock incluye una licencia estándar que te permite usarlo en una amplia variedad de formas. Desde anuncios en redes sociales hasta vallas publicitarias, presentaciones en PowerPoint y largometrajes, eres libre de modificar, cambiar el tamaño y personalizar cada archivo de iStock para que se ajuste a tus proyectos. Con la excepción de las fotos de “Solo uso editorial” (que solo pueden ser utilizadas en proyectos editoriales y no pueden ser modificadas), las posibilidades son ilimitadas. Solo asegúrate de que tus modificaciones no infrinjan el Contrato de licencia de uso de contenido.
Sin embargo, si necesitas más de 500 000 impresiones, crear productos para reventa o compartir archivos con varios usuarios, tendrás que añadir una licencia ampliada a tu compra de créditos. El coste de una licencia ampliada es de 18 créditos para imágenes y 21 créditos para vídeos, además de tu licencia estándar.
Más información
¿Cómo puedo descargar una imagen de vuestro sitio?
Una vez que encuentres una imagen o clip de vídeo que te guste, simplemente haz clic en ella para abrir su página de información detallada. A partir de ahí, sigue estos simples pasos:
1. Elige el tamaño/resolución de tu imagen o vídeo.
2. Haz clic en “Descargar esta imagen” o “Descargar este clip de vídeo”.
3. Serás redirigido a la página de pago (o se te pedirá que te registres si aún no lo has hecho).
4. Una vez que finalices tu compra, solo vuelve al archivo y haz clic en “Descargar esta imagen/clip de vídeo” una vez más.
5. Localiza tu vídeo (puede estar en la carpeta de descargas, en tu escritorio o en el último lugar donde guardaste un archivo).
¿Cómo encuentro las imágenes que estoy buscando?
Para comenzar a buscar, escribe tu consulta en la barra de búsqueda y selecciona el tipo de archivo que quieres. En general, está configurado como fotos e ilustraciones por defecto. Nuestra función de búsqueda mejorada entiende descripciones largas y detalladas, así que no tengas miedo de dar especificaciones y usar frases como “un grupo dinámico de mujeres de diferentes etnias disfrutando de la alegría de la amistad”. Si prefieres una búsqueda más restringida o necesitas algo en particular, como una especie de planta, puedes desactivar la función de búsqueda mejorada en la página de resultados. Además, puedes usar el panel Acotar a la izquierda para filtrar mejor los resultados de tu búsqueda. Para más consejos y estrategias sobre el uso efectivo de las funciones de búsqueda y cómo aprovechar al máximo tu búsqueda, consulta la Guía de búsqueda de iStock.
¿Cómo sé si una suscripción es adecuada para mí? Y en tal caso, ¿cuál debo elegir?
Si descargas tan solo cuatro imágenes (fotos, ilustraciones y vectores) o dos vídeos al mes, obtendrás la mejor relación calidad-precio con una suscripción de iStock.
Con cualquier suscripción (mensual o anual) puedes elegir entre 10, 25, 50 o 750 descargas mensuales. Y si tienes una suscripción anual activa o una suscripción con renovación automática activada, puedes transferir hasta 250 descargas no utilizadas de meses anteriores y obtener las imágenes que necesites cuando las necesites.
iStock tiene tres suscripciones entre las que elegir:
Las suscripciones básicas te ofrecen fotos, vectores e ilustraciones en calidad estándar de nuestra colección Essentials al precio más ajustado.
Consejo: Busca la colección que aparece debajo de la barra de búsqueda en la página de resultados de búsqueda y selecciona “Essentials” para buscar solo las imágenes disponibles con una suscripción básica.
Las suscripciones Premium incluyen todo lo de nuestra suscripción básica, así como cualquiera de las imágenes cuidadosamente seleccionadas de la colección Signature que solo puedes conseguir con nosotros.
Las suscripciones Premium + Vídeo te dan acceso a todas las imágenes y vídeos que iStock tiene para ofrecer, sin excepciones.
¿Qué es una licencia libre de derechos?
Las licencias libres de derechos te permiten utilizar imágenes y clips de vídeo con derechos de autor en proyectos personales y comerciales de forma continua pagando una sola vez, es decir, sin necesidad de pagos adicionales cada vez que utilices el contenido. Obtienes el derecho legal de usar el archivo, y nuestros colaboradores cobran por el gran trabajo que realizan. Es una situación en la que todos ganan, y por eso todo lo que hay en iStock solo está disponible libre de derechos.
¿Qué tipo de protección obtengo cuando compro una licencia de iStock?
Cada archivo con licencia incluye una garantía legal de 10 000 $ USD. Esa es nuestra promesa de que cuando uses nuestro contenido según las condiciones de nuestro contrato de licencia, este no infringirá ningún tipo de derecho de autor, derecho moral, marca comercial ni ningún otro derecho de propiedad intelectual, así como tampoco violará ningún derecho de confidencialidad ni de publicidad. También puedes comprar una Garantía legal ampliada para aumentar la cobertura a 250 000 $ USD.
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Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664
Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664
We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.
We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.
We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.
+61 290 042 202
Mon-Fri, 7am – 5.30pm (AEST)
+61 290 042 202
Mon-Fri, 7am – 5.30pm (AEST)
Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664
+61 290 042 202
Mon-Fri, 7am – 5.30pm (AEST)
0800 073 0760
Mon-Fri, 9am - 6pm GMT
1 866 478 6251
Mon-Fri, 8am - 7pm (CET)
+61 290 042 202
Mon-Fri, 7am – 5.30pm (AEST)
Hỗ trợ qua điện thoại: +66 2460 9151 Dịch vụ khách hàng chỉ bằng tiếng Anh
+33 (0)1 55 33 66 32
Lundi – Jeudi 9h00 - 18h30 Vendredi 9h00 - 17h00 (CEST)
We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.
00 27 11 463 1925/7