Troubleshooting


Password problems

If you've forgotten your password, retrieve it here to get an email sent to the address associated with your account.

Keep getting signed out

If you keep getting signed out of iStock and have to sign in again, it could be that your site cookie has expired. This happens automatically after 24 hours of inactivity.

If you are being directed to the checkout page even after completing your purchase, try clearing your browser cache and cookies then signing back in. To complete the download, you can find your image using the iStock file ID or your browser history.

Clearing cache and cookies

If you're having problems with iStock, it might help to clear your browser cache and cookies.

Each browser is a little different, so be sure to follow the instructions for the one you're using:

Getting 404 error

If you get a 404 error, it means that we can't find the page you're looking for. This could happen for a number of reasons - it could be that the page has been moved or renamed and we can't find the new location. It might also be that the file you're looking for is no longer available on iStock - from time to time contributors will remove one of their files. Since we don't have the file any more, we'll show you a 404 error instead.


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