Questions les plus fréquentes

Comment puis-je savoir si j’ai besoin d’une licence standard ou d’une licence étendue ?

Chaque fichier téléchargé sur iStock s’accompagne d’une licence standard qui vous permet de l’utiliser de différentes manières. Des publicités sur les réseaux sociaux aux panneaux d’affichage, en passant par les présentations PowerPoint et les longs métrages, vous aurez la liberté de modifier, redimensionner et personnaliser tous les fichiers sur iStock pour les adapter à vos projets. À l’exception des photos avec la mention "Réservé à un usage éditorial" (qui ne peuvent être utilisées que dans les projets éditoriaux et ne peuvent être modifiées), les possibilités sont illimitées. Assurez-vous simplement que vos modifications n’enfreignent pas le contrat de licence de contenu.

Néanmoins, si vous avez besoin de plus de 500 000 impressions, de créer des produits pour la revente ou de partager des fichiers avec de multiples utilisateurs, il vous faudra ajouter une licence étendue à vos achats de crédits. Le coût d’une licence étendue s’élève à 18 crédits pour les images et 21 crédits pour les vidéos, en plus du prix de votre licence standard.

En savoir plus

Comment télécharger une image sur votre site ?

Lorsque vous trouvez une image ou une vidéo qui vous plaît, il suffit de cliquer dessus pour ouvrir sa page d’informations détaillées. À partir de là, suivez ces étapes simples :

1. Choisissez la taille/résolution de votre image ou vidéo.

2. Cliquez sur "Télécharger cette image" ou "Télécharger cette vidéo".

3. Vous serez redirigé.e vers la page d’achat (ou vous devrez vous identifier si vous n’êtes pas connecté.e).

4. Une fois que vous aurez finalisé votre achat, il vous suffit de revenir vers le fichier souhaité et de cliquer à nouveau sur "Télécharger cette image/vidéo".

5. Trouvez votre vidéo. (Elle peut se trouver dans votre dossier Téléchargements, sur votre bureau ou à l’emplacement auquel vous avez enregistré le fichier.)

Comment trouver les visuels que je recherche ?

Pour démarrer votre recherche, tapez ce que vous recherchez dans la barre de recherche et sélectionnez le type de fichier souhaité (en général, photos et illustrations par défaut). Notre fonction de recherche améliorée comprend les descriptions détaillées plus longues. N’hésitez pas à préciser et à utiliser des phrases comme "un ensemble en mouvement de femmes de plusieurs origines ethniques qui se réjouissent d’être entre amies". Si vous préférez des recherches plus pointues ou si vous recherchez quelque chose de précis, comme une espèce de plantes, vous pouvez désactiver la recherche améliorée sur la page des résultats. Vous pouvez également utiliser le panneau Affiner sur la gauche pour filtrer davantage les résultats de la recherche. Pour plus de conseils et de stratégies sur l’utilisation des fonctions de recherche, et pour parvenir à une recherche optimale, consultez le Guide de recherche iStock.

Comment savoir si un abonnement est le bon choix pour moi ? Et le cas échéant, lequel choisir ?

Si vous téléchargez au moins quatre images (photos, illustrations et vectoriels) ou deux vidéos par mois, vous obtiendrez le meilleur rapport qualité-prix avec un abonnement iStock.

Avec un abonnement (qu’il soit mensuel ou annuel), vous pouvez choisir 10, 25, 50 ou 750 téléchargements par mois. Et si vous avez un abonnement annuel actif ou un abonnement pour lequel le renouvellement automatique a été activé, vous pouvez reporter jusqu’à 250 téléchargements non utilisés des mois précédents et obtenir les images dont vous avez besoin lorsque vous en avez besoin.

iStock vous propose trois abonnements :

L’abonnement Basique propose des photos, des vectoriels et des illustrations de notre collection Essentials.

Astuce : changez de collection sous la barre de recherche, sur la page des résultats de recherche, et sélectionnez “Essentials” pour rechercher uniquement les images disponibles avec un abonnement Basique.

L’abonnement Premium comprend tout le contenu de l’abonnement Basique ainsi que les images de la collection Signature que vous ne trouverez nulle part ailleurs.

L’abonnement Premium + Vidéo vous donne accès à toutes les images et vidéos qu’iStock peut vous offrir, sans exception.

Qu’est-ce qu’une licence libre de droits ?

Les licences libres de droits vous permettent de ne payer qu’une fois pour utiliser des images et des vidéos protégées par un droit d’auteur dans des projets personnels ou commerciaux de manière continue, sans paiement supplémentaire à chaque nouvelle utilisation desdits contenus. Vous obtenez le droit légal d’utiliser le fichier, et nos contributeur.trice.s sont rémunéré.e.s pour leur travail exceptionnel. C’est gagnant-gagnant et la raison pour laquelle tous les fichiers présents sur iStock ne sont disponibles qu’en version libre de droits.

À quel type de protection ai-je droit lorsque j’achète une licence auprès d’iStock ?

Chaque fichier sous licence s’accompagne d’une garantie juridique de 10 000 USD. Nous vous assurons que, dans la mesure où vous utilisez notre contenu conformément aux conditions de notre contrat de licence, le contenu en question n’enfreint aucun droit d’auteur, droit moral, droit de marque ou autre droit de propriété intellectuelle, ni aucun droit à la vie privée ou droit à l’image. Vous pouvez aussi acheter une garantie juridique étendue pour disposer d’une couverture de 250 000 USD.

Vous avez d’autres questions ? Consultez notre FAQ détaillée

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Déjà contributeur.trice ? Demandez de l’aide ou identifiez-vous.

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We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

+61 290 042 202

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

800 099 349

Lunes-Viernes 9:00-18:00 CET

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

0800 073 0760

Mon-Fri, 9am - 6pm GMT

1 866 478 6251

Mon-Fri, 8am - 7pm (CET)

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

Hỗ trợ qua điện thoại: +66 2460 9151 Dịch vụ khách hàng chỉ bằng tiếng Anh

+33 (0)1 55 33 66 32

Lundi – Jeudi 9h00 - 18h30 Vendredi 9h00 - 17h00 (CEST)

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

00 27 11 463 1925/7


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