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Frequently asked questions

Once I sign up, how do I start downloading images?

The easiest way to search for files on iStock is by typing keywords into the search bar at the top of the site and selecting the file type you're looking for (by default we'll only show you photos and illustrations).

Once you've entered a keyword, we'll show you search results related to the term. To get exactly what you're looking for, you can apply additional filters to your search results using our refine panel.

Once you find an image you like, click its thumbnail to see details about the file and download it.

How can I use the free images I download during my trial?

The images you download during your free trial come with the same standard license as any other iStock file and can be used in a wide variety of projects including advertising, websites, blogs, presentations, publications, video productions, podcasts, and more.

Since they're royalty-free, you can use them in as many projects as you want for as long as you want, within the terms of the license agreement.

What's included with iStock’s Premium subscription?

Premium subscriptions include everything from our Basic subscription (industry standard photos, vectors, and illustrations), as well as handpicked Signature collection images that you can only get from us.

What happens if I don't download all 10 images during my free trial?

Unless you cancel your trial, you'll be able to roll over your unused downloads to the following month.

With any annual iStock subscription, you can rollover up to 250 unused downloads month to month. If auto-renew is disabled when your subscription term ends, you will lose all rollover downloads that you've accrued.

How can I download files not available with my subscription?

If you need a file that isn't available for download with your subscription, you can always download it with credits.

Do the images downloaded during my trial ever expire?

There is no expiration date on your rights to use files downloaded during your subscription period. That includes any files downloaded during your trial.

How do I cancel a subscription?

For subscriptions that are not part of the free trial, all requests for cancellations must be made in writing through our contact us email form. If the request is approved, iStock will issue a credit to your account or credit card. In the event of cancellation, your rights to use the content terminate, and you must delete or destroy any copies of the content.

For Free Trial subscriptions, you can cancel at any time during the first month of your free trial in your account. To cancel, go to the Overview page of your account, and click on "Cancel free trial." Any images you download during the first month of your Free Trial period are yours to keep, even if you cancel.

A note on cancelling Free Trial subscriptions: After the first month of your Free Trial ends, you’ll be billed monthly at the applied rate of an annual subscription until the end of your contracted term and you will not be eligible for a refund. If you don’t wish to continue your subscription, you must cancel before the first month of your Free Trial ends. Turning off auto-renew doesn’t cancel your Free Trial subscription. See our cancellation policy for more details.

How does the iStock free 1-month trial work?

When you sign up for a Premium 1-month free trial, you can download up to 10 images from the Essentials or Signature collection, at no cost.

Once your free trial expires, you'll automatically be enrolled in iStock's Premium annual 10-images/month plan. If you don't want to subscribe, simply go to your account at any time within the first month of your trial to cancel.

Enjoying the experience? Just keep downloading images and you'll automatically be billed monthly once your trial expires.

Have more questions? Check out our extended FAQs

*Once your trial expires you’ll be enrolled in iStock’s Premium annual, 10-images/month paid subscription, and you can continue to download images with no interruption. Afterwards you’ll be billed monthly at the applied rate of an annual subscription until the end of your contracted term. If you don't wish to continue your subscription, you must cancel during your free trial period by going to your account and clicking "Cancel free trial". At the end of your 1-year term, your subscription will automatically renew at list price plus any applicable taxes, unless you change your account preferences. This offer is available to new iStock and Getty Images customers only. Limit 1 free trial per person.

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