Principais perguntas frequentes

Como posso saber se preciso de uma licença standard ou de uma licença alargada?

Cada ficheiro transferido na iStock vem com uma licença standard que lhe permite utilizá‑lo de muitas formas. Da publicidade em redes sociais aos outdoors, de apresentações PowerPoint a longas metragens, pode modificar, redimensionar e personalizar cada ficheiro na iStock para que se adequem aos seus projetos. Com a exceção de fotografias “apenas de uso Editorial” (que apenas podem ser utilizadas em projetos editoriais e não podem ser modificadas), as possibilidades são ilimitadas. Basta certificar‑se de que as suas modificações não violam o contrato de licenciamento de conteúdo.

No entanto, se precisar de mais de 500.000 impressões, de criar produtos para revenda ou de partilhar ficheiros com diversos utilizadores, terá de acrescentar uma licença alargada à sua compra de créditos. Cada licença alargada custa 18 créditos para imagens e 21 créditos para vídeos, para além da sua licença standard.

Saiba mais

Como posso fazer download de uma imagem do vosso site?

Assim que encontrar uma imagem ou clip de vídeo de que gosta, basta clicar nela para abrir a respetiva página de informações detalhadas. A partir daí, siga estes passos simples:

1. Escolha o tamanho/resolução da sua imagem ou vídeo.

2. Clique em “Fazer download desta imagem” ou “Fazer download deste clip de vídeo”.

3. Será redirecionado para a página de pagamento (ou receberá uma indicação para iniciar sessão caso não o tenha feito.)

4. Depois de concluir a sua compra, basta regressar ao ficheiro e clicar em “Fazer download desta imagem/clip de vídeo” uma vez mais.

5. Localize o seu vídeo (Pode estar na sua pasta de Downloads, no seu ambiente de trabalho ou no último local onde guardou um ficheiro.)

Como é que consigo encontrar aquilo que procuro?

Para começar a sua pesquisa, escreva o que pretende na barra de pesquisa e selecione o tipo de ficheiro que pretende, que, por predefinição, está definido para fotos e ilustrações. A nossa funcionalidade de pesquisa melhorada compreende descrições detalhadas e compridas; portanto, não hesite em ser específico e utilizar uma frase como “um conjunto dinâmico de mulheres de origens raciais variadas que se regozijam pela alegria da amizade”. Se preferir uma pesquisa mais limitada ou quiser algo em particular, como uma espécie de planta específica, pode desativar a funcionalidade de pesquisa melhorada na página de resultados. Além disso, pode utilizar o painel refinar à esquerda para filtrar mais os resultados da sua pesquisa. Para obter mais dicas e estratégias sobre como utilizar as funcionalidades de pesquisa de forma eficaz e tirar o máximo partido da sua pesquisa, consulte o Guia de pesquisa iStock.

Como posso saber se uma subscrição é adequada para mim? E em caso afirmativo, qual devo escolher?

Se fizer o download de apenas quatro imagens (fotografias, ilustrações e vetores) ou de dois vídeos num mês, obterá o melhor valor com uma subscrição iStock.

Com qualquer subscrição (mensal ou anual), pode escolher 10, 25, 50 ou 750 downloads mensais. E se tiver uma subscrição anual ativa ou uma subscrição com a renovação automática ativada, pode acumular até 250 downloads não utilizados de meses anteriores e obter as imagens de que precisa quando precisar delas.

A iStock tem três subscrições à escolha:

As subscrições básicas disponibilizam‑lhe fotos, vetores e ilustrações padrão do setor de atividade na nossa coleção Essentials económica.

Dica: Procure a coleção por baixo da barra de pesquisa numa página de resultados de pesquisa e selecione “Essentials” para pesquisar apenas imagens disponíveis com uma subscrição básica.

As subscrições Premium incluem tudo, desde a nossa subscrição Básica, bem como qualquer uma das imagens cuidadosamente selecionadas da coleção Signature que só nós lhe podemos oferecer.

As subscrições Premium + Vídeo dão-lhe acesso a todas as imagens e vídeos que a iStock tem para oferecer — sem exceções.

O que é uma licença royalty-free?

As licenças royalty-free permitem-lhe pagar apenas uma vez para usar imagens e clipes de vídeo protegidos por direitos de autor em projetos pessoais e comerciais de forma contínua e sem pagamentos adicionais por cada vez que utilizar esse conteúdo. Obtém o direito legal de utilizar o ficheiro e os nossos contribuidores recebem pelo excelente trabalho que fazem. É uma situação vantajosa para todos, razão pela qual tudo na iStock só está disponível em regime royalty-free.

Que tipo de proteção posso obter quando adquirir uma licença à iStock?

Cada ficheiro licenciado vem com uma garantia legal no valor de 10.000 USD. Esta corresponde à nossa promessa de que, sempre que utilizar o nosso conteúdo nos termos do nosso contrato de licenciamento, essa utilização não infringirá qualquer direito de autor, direito moral, marca registada ou qualquer outro direito de propriedade intelectual nem violará qualquer direito de privacidade ou publicidade. Pode também adquirir uma Garantia Legal Alargada para aumentar essa cobertura para 250.000 USD.

Tem mais dúvidas? Consulte as nossas perguntas frequentes adicionais

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We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

800 099 349

Lunes-Viernes 9:00-18:00 CET

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

Phone support: +1 866 478 6251
International Toll-Free: 00 800 6664 6664

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

0800 073 0760

Mon-Fri, 9am - 6pm GMT

1 866 478 6251

Mon-Fri, 8am - 7pm (CET)

+61 290 042 202

Mon-Fri, 7am – 5.30pm (AEST)

Hỗ trợ qua điện thoại: +66 2460 9151 Dịch vụ khách hàng chỉ bằng tiếng Anh

+33 (0)1 55 33 66 32

Lundi – Jeudi 9h00 - 18h30 Vendredi 9h00 - 17h00 (CEST)

We are unable to provide support over the phone at this time. Please submit the web form and we will be happy to answer your inquiry via email.

00 27 11 463 1925/7


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